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by m4a.c4
Fri Jul 07, 2023 1:03 am
Forum: Common Problems
Topic: Installation Failure after Windows 11 Upgrade
Replies: 1
Views: 4326
 
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Installation Failure after Windows 11 Upgrade

After the latest Windows 11 upgrade when we try to run our .exe we are encountering the below error message: "There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor." This issue ...
by m4a.c4
Wed Nov 09, 2022 7:45 pm
Forum: Common Problems
Topic: VSTO Per Machine Installation
Replies: 6
Views: 100964
 
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Re: VSTO Per Machine Installation

Hi Daniel,

I have sent the request information to you via email as requested.

Thanks
by m4a.c4
Sun Nov 06, 2022 10:45 pm
Forum: Common Problems
Topic: VSTO Per Machine Installation
Replies: 6
Views: 100964
 
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Re: VSTO Per Machine Installation

Hi, Thanks for suggesting the 64-bit version. It helped us progress from our initial issue. We are using the same aip file that was sent. However, we have made the following changes: - Package Type = Mixed 32/64-bit matching the platform - Installation Type = Per-machine if user is administrator, pe...
by m4a.c4
Mon Oct 31, 2022 2:21 am
Forum: Common Problems
Topic: VSTO Per Machine Installation
Replies: 6
Views: 100964
 
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Re: VSTO Per Machine Installation

This is also the same behavior that we are experiencing:
https://stackoverflow.com/questions/727 ... ot-working
by m4a.c4
Mon Oct 31, 2022 2:17 am
Forum: Common Problems
Topic: VSTO Per Machine Installation
Replies: 6
Views: 100964
 
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VSTO Per Machine Installation

Hi, We are currently using Advanced Installer to install an Excel Add-in. We are currently building the executable with the Install Parameter value set to "Per-user only". This installs and registers the Excel Add-in correctly and we can see the option is added in the Excel ribbon. We have...
by m4a.c4
Sun Feb 20, 2022 8:53 pm
Forum: Common Problems
Topic: Silent install with prerequisites
Replies: 3
Views: 2660
 
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Re: Silent install with prerequisites

Hi Catalin, We have tried that. The -cmd_line affects all types of installation (not just a slient install) from what we have found. If we add in the silent commands to the -cmd_line then during the full UI install it pauses as it silently installs the Prerequisite. We only want our Prerequisite to ...
by m4a.c4
Mon Feb 07, 2022 11:16 pm
Forum: Common Problems
Topic: Silent install with prerequisites
Replies: 3
Views: 2660
 
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Silent install with prerequisites

Hi There, We have an EXE installation file that is dependent on another EXE installation file. We are using the New Prerequisite command to generate this in our DevOps pipeline as the dependent installer is managed by us and changes regularly. We have been trying to get silent installations working ...
by m4a.c4
Tue Jan 18, 2022 8:58 pm
Forum: Common Problems
Topic: Silent (no UI) command via CLI
Replies: 3
Views: 2959
 
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Re: Silent (no UI) command via CLI

Hi Liviu,

From our testing, we found that the -cmd_line also affects the UI install, rather then just the no UI Silent install. We want to add a silent install (no UI) option to our Prerequisite.

Is this expected?

Thanks,
Connor
by m4a.c4
Tue Jan 18, 2022 1:01 am
Forum: Common Problems
Topic: Silent (no UI) command via CLI
Replies: 3
Views: 2959
 
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Silent (no UI) command via CLI

Hi there, We are using Advanced Installer to install an Excel Add-in. The Installer is generated as part of our Azure Devops pipelines. We are currently adding prerequisites to our installer in our Devops pipeline. We now have a new requirement, to make our prerequisite a silent install. How do we a...
by m4a.c4
Thu Oct 01, 2020 10:21 pm
Forum: Common Problems
Topic: .CAB Not Found
Replies: 3
Views: 2949
 
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Re: .CAB Not Found

Hi Catalin,

Just to confirm, do we add this manually to the "Properties" window in the "Install Parameters" page?

Thanks,
Connor
by m4a.c4
Tue Sep 29, 2020 1:24 am
Forum: Common Problems
Topic: .CAB Not Found
Replies: 3
Views: 2949
 
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.CAB Not Found

Hi there, We are using Advanced Installer to install an Excel Add-in. The Installer is generated as part of our Azure Devops pipelines. During installation, we have seen that occasionally our users have experienced an issue where the .cab source file is not found. This is not something that happens ...
by m4a.c4
Tue Aug 25, 2020 1:49 am
Forum: Common Problems
Topic: Registry Value not getting removed when uninstalling
Replies: 3
Views: 5468
 
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Re: Registry Value not getting removed when uninstalling

Hi Daniel,

Thanks for your quick response and the above recommendation!

We have managed to get this working, and now the registry values are being removed as expected.

Thanks!
Connor
by m4a.c4
Sun Aug 23, 2020 10:08 pm
Forum: Common Problems
Topic: Registry Value not getting removed when uninstalling
Replies: 3
Views: 5468
 
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Registry Value not getting removed when uninstalling

Hi there, We are using Advanced Installer to install an Excel Add-in. As part of this, we write values to the registry. We use a generic AIP file and configure this within our Devops Pipeline for each product. Behavior experienced is as follows: - If we have one product installed, when we uninstall ...
by m4a.c4
Tue Apr 28, 2020 2:31 am
Forum: Common Problems
Topic: Prerequisite Screen differences
Replies: 2
Views: 2469
 
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Prerequisite Screen differences

Hi there, After updating to Advanced Installer 17.0, we have noticed that the Prerequisites screen appears differently. Is this a bug or intended functionality? If so, is there a way to revert or change the look back to what is was like in version 16.9? Reason for this, we believe the 16.9 version o...
by m4a.c4
Mon Apr 27, 2020 10:27 pm
Forum: Common Problems
Topic: ProcessDlg Delay
Replies: 1
Views: 1802
 
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ProcessDlg Delay

Hi there, We have noticed that with one of our users, that there appears to be a intermittent 'pause' at the ProcessDlg step of the install. Using the same installer, sometimes there is no pause, whilst other times there is a pause. This pause can be upwards of 15-20 seconds. We have done a verbose ...

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