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by Liviu
Mon Mar 04, 2024 4:19 pm
Forum: Common Problems
Topic: Log File Saving in custom location
Replies: 1
Views: 3821
 
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Re: Log File Saving in custom location

Hello, If you want your installation package to always create a log, you can follow these steps: 1. go to the Builds page and select the Configuration tab 2. set the MSI Command Line field to: /L*V "C:\package.log" (this is only available for EXE packages) This way, when the user launches ...
by Liviu
Mon Mar 04, 2024 3:58 pm
Forum: Common Problems
Topic: Multiple Instance not working
Replies: 1
Views: 3766
 
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Re: Multiple Instance not working

Hello and welcome to our forums, This is quite strange. To facilitate a more in-depth investigation of this issue, could you kindly email the following resources to support at advancedinstaller dot com ? 1. the .AIP (setup project) file 2. a download link for your setup package 3. the build number a...
by Liviu
Mon Mar 04, 2024 3:46 pm
Forum: Common Problems
Topic: Installer Temp File Not Clearing
Replies: 1
Views: 3701
 
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Re: Installer Temp File Not Clearing

Hello and welcome to our forums, Can you please let us know if you are able to reproduce this issue with v21.4 or our latest version? We had a similar issue that was fixed in v21.4 (The extraction folder was not removed after installation when using a multilingual package on Windows Server 2022). If...
by Liviu
Thu Feb 29, 2024 9:00 am
Forum: Common Problems
Topic: Silent Install can't be uninstalled
Replies: 3
Views: 3933
 
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Re: Silent Install can't be uninstalled

You're always welcome!

Best regards,
Liviu
by Liviu
Wed Feb 28, 2024 8:03 am
Forum: Common Problems
Topic: Silent Install can't be uninstalled
Replies: 3
Views: 3933
 
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Re: Silent Install can't be uninstalled

Hello,

Are you able to reproduce this issue with our latest release (v21.4)?

This seems similar to an issue that was fixed in version 21.2.

Can you please rebuild your project with our latest version and let us know if you can still reproduce this problem?

Best regards,
Liviu
by Liviu
Mon Feb 26, 2024 4:44 pm
Forum: Common Problems
Topic: Issue with Repair Process - CAB and MSI Files Being Deleted After Installation
Replies: 1
Views: 2371
 
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Re: Issue with Repair Process - CAB and MSI Files Being Deleted After Installation

Hello and welcome to our forums,

As I see, my colleague Eusebiu has replied to you over the email.

Please continue the conversation there to avoid duplicate threads.

Best regards,
Liviu
by Liviu
Mon Feb 26, 2024 3:26 pm
Forum: Building Installers
Topic: SSL Self Signed Certificates
Replies: 5
Views: 16461
 
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Re: SSL Self Signed Certificates

Hello Stuart, Thank you for the details. I've been able to reproduce the described problem. I'm afraid this is the default implementation of our Generate and install self signed certificate custom action. As a workaround solution, you can try creating your own certificate in a custom action. You can...
by Liviu
Fri Feb 23, 2024 10:19 am
Forum: Common Problems
Topic: Licence retrieval issue
Replies: 4
Views: 6408
 
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Re: Licence retrieval issue

You're always welcome!

Best regards,
Liviu
by Liviu
Thu Feb 22, 2024 9:14 am
Forum: Common Problems
Topic: "Some of these settings are managed by your organization"
Replies: 1
Views: 738
 
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Re: "Some of these settings are managed by your organization"

Hello Jerome and welcome to our forums,

This is quite strange.

Can you please send us the .AIP (setup project) file and a download link for your setup package by email to support at advancedinstaller dot com so we can further test and investigate this?

Best regards,
Liviu
by Liviu
Thu Feb 22, 2024 9:10 am
Forum: Common Problems
Topic: How to open file by click?
Replies: 1
Views: 766
 
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Re: How to open file by click?

Hello,

I'm not sure why this happens.

Can you please send us the .AIP (setup project) file and the .RTF file by email to support at advancedinstaller dot com so we can further test and investigate this?

Best regards,
Liviu
by Liviu
Tue Feb 20, 2024 3:56 pm
Forum: Common Problems
Topic: updater.exe /justCheck with check frequency
Replies: 5
Views: 4663
 
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Re: updater.exe /justCheck with check frequency

Hello,

Thank you for your suggestion.

I'm sure this will help others facing a similar scenario to yours.

Best regards,
Liviu
by Liviu
Tue Feb 20, 2024 3:40 pm
Forum: Building Installers
Topic: Uninstall Password 19.2 Version
Replies: 15
Views: 32035
 
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Re: Uninstall Password 19.2 Version

Hello,

I'm not sure why this happens.

To have a look on this scenario, please send us the .AIP (setup project) file and the script file by email to support at advancedinstaller dot com. Also, send us the uninstall command line.

Best regards,
Liviu
by Liviu
Wed Feb 14, 2024 2:56 pm
Forum: Building Installers
Topic: Uninstall Password 19.2 Version
Replies: 15
Views: 32035
 
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Re: Uninstall Password 19.2 Version

Hello,

Unfortunately, we don't have an example tailored to this specific custom scenario.

However, you have the option to develop your own custom script for this case (e.g. in PowerShell or C#).

Best regards,
Liviu
by Liviu
Tue Feb 13, 2024 2:35 pm
Forum: Common Problems
Topic: Uninstaller for multi-instance not working
Replies: 15
Views: 14857
 
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Re: Uninstaller for multi-instance not working

Hello Lubert, I'm afraid I can no longer reproduce the problem. It has been fixed as expected in version 20.4 of Advanced Installer. Can you please send us more details about the issue you are experiencing? A step-by-step test case could help us to better understand and address your issue. This will...
by Liviu
Tue Feb 13, 2024 10:02 am
Forum: Building Installers
Topic: Uninstall Password 19.2 Version
Replies: 15
Views: 32035
 
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Re: Uninstall Password 19.2 Version

Hello,

I'm afraid this is not possible with the above approach.

For this you will have to develop your own custom action which will implement the functionality.

Best regards,
Liviu

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