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by Liviu
Mon Feb 26, 2024 3:26 pm
Forum: Building Installers
Topic: SSL Self Signed Certificates
Replies: 5
Views: 15887
 
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Re: SSL Self Signed Certificates

Hello Stuart, Thank you for the details. I've been able to reproduce the described problem. I'm afraid this is the default implementation of our Generate and install self signed certificate custom action. As a workaround solution, you can try creating your own certificate in a custom action. You can...
by Liviu
Fri Feb 23, 2024 10:19 am
Forum: Common Problems
Topic: Licence retrieval issue
Replies: 4
Views: 6314
 
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Re: Licence retrieval issue

You're always welcome!

Best regards,
Liviu
by Liviu
Thu Feb 22, 2024 9:14 am
Forum: Common Problems
Topic: "Some of these settings are managed by your organization"
Replies: 1
Views: 695
 
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Re: "Some of these settings are managed by your organization"

Hello Jerome and welcome to our forums,

This is quite strange.

Can you please send us the .AIP (setup project) file and a download link for your setup package by email to support at advancedinstaller dot com so we can further test and investigate this?

Best regards,
Liviu
by Liviu
Thu Feb 22, 2024 9:10 am
Forum: Common Problems
Topic: How to open file by click?
Replies: 1
Views: 722
 
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Re: How to open file by click?

Hello,

I'm not sure why this happens.

Can you please send us the .AIP (setup project) file and the .RTF file by email to support at advancedinstaller dot com so we can further test and investigate this?

Best regards,
Liviu
by Liviu
Tue Feb 20, 2024 3:56 pm
Forum: Common Problems
Topic: updater.exe /justCheck with check frequency
Replies: 5
Views: 4596
 
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Re: updater.exe /justCheck with check frequency

Hello,

Thank you for your suggestion.

I'm sure this will help others facing a similar scenario to yours.

Best regards,
Liviu
by Liviu
Tue Feb 20, 2024 3:40 pm
Forum: Building Installers
Topic: Uninstall Password 19.2 Version
Replies: 15
Views: 31549
 
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Re: Uninstall Password 19.2 Version

Hello,

I'm not sure why this happens.

To have a look on this scenario, please send us the .AIP (setup project) file and the script file by email to support at advancedinstaller dot com. Also, send us the uninstall command line.

Best regards,
Liviu
by Liviu
Wed Feb 14, 2024 2:56 pm
Forum: Building Installers
Topic: Uninstall Password 19.2 Version
Replies: 15
Views: 31549
 
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Re: Uninstall Password 19.2 Version

Hello,

Unfortunately, we don't have an example tailored to this specific custom scenario.

However, you have the option to develop your own custom script for this case (e.g. in PowerShell or C#).

Best regards,
Liviu
by Liviu
Tue Feb 13, 2024 2:35 pm
Forum: Common Problems
Topic: Uninstaller for multi-instance not working
Replies: 15
Views: 14761
 
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Re: Uninstaller for multi-instance not working

Hello Lubert, I'm afraid I can no longer reproduce the problem. It has been fixed as expected in version 20.4 of Advanced Installer. Can you please send us more details about the issue you are experiencing? A step-by-step test case could help us to better understand and address your issue. This will...
by Liviu
Tue Feb 13, 2024 10:02 am
Forum: Building Installers
Topic: Uninstall Password 19.2 Version
Replies: 15
Views: 31549
 
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Re: Uninstall Password 19.2 Version

Hello,

I'm afraid this is not possible with the above approach.

For this you will have to develop your own custom action which will implement the functionality.

Best regards,
Liviu
by Liviu
Mon Feb 12, 2024 9:04 am
Forum: Building Installers
Topic: How to create nested Application Folder
Replies: 1
Views: 4510
 
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Re: How to create nested Application Folder

Hello, Starting with Win 10, the OS only creates a single folder, you cannot have multiple folders created in the Start Menu. Also, the folder is being created only if there are more than 2 shortcuts created in the related path. Otherwise, the shortcut is created directly under the Start Menu. You m...
by Liviu
Wed Feb 07, 2024 1:38 pm
Forum: Common Problems
Topic: Sheduled task starts before files were copied
Replies: 3
Views: 8940
 
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Re: Sheduled task starts before files were copied

Hello Mateusz,

I've replied to your email.

Let's continue the conversation there until we reach a conclusion.

Best regards,
Liviu
by Liviu
Mon Feb 05, 2024 4:58 pm
Forum: Common Problems
Topic: Incomplete Registry CleanUp
Replies: 3
Views: 4737
 
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Re: Incomplete Registry CleanUp

Hello, Are these registry keys created in the Registry page of your project? If not, there may be a problem with the driver update. As already mentioned, Windows Installer will only remove resources that were installed by the MSI package during installation (the keys added in the Registry page). If ...
by Liviu
Mon Feb 05, 2024 9:25 am
Forum: Building Installers
Topic: Prequisite disable install condition check
Replies: 3
Views: 13480
 
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Re: Prequisite disable install condition check

Hello, But the issue is not that the installation fails, but the warning dialog prompting that the prerequisite installation failed (even though it worked). As previously mentioned, this happens when the "Continue with main installation even if the prerequisite is not installed" option is ...
by Liviu
Fri Feb 02, 2024 2:03 pm
Forum: Common Problems
Topic: Guess whos back...Wacatac....
Replies: 3
Views: 5998
 
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Re: Guess whos back...Wacatac....

Hello and welcome to our forums, I apologize for the inconveniences you experienced. Please note that your customers do not have to send reports to Microsoft. You can send to Microsoft a whitelist request and wait for the setup to be whitelisted before sending it to your customers. This is also done...
by Liviu
Fri Feb 02, 2024 1:52 pm
Forum: Common Problems
Topic: Sheduled task starts before files were copied
Replies: 3
Views: 8940
 
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Re: Sheduled task starts before files were copied

Hello, I'm not sure why this happens. I've tested your scenario, but I cannot reproduce the behavior with a sample project. You can check the actions sequence in the Table Editor page --> InstallExecuteSequence table. Can you please send us the .AIP (setup project) file and an installation log by em...

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