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by Catalin
Fri Jun 29, 2018 10:30 am
Forum: Common Problems
Topic: Automatic upgrade old version not working
Replies: 9
Views: 19047
 
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Re: Automatic upgrade old version not working

Hello Thiago, I have reproduced your scenario and indeed, I have encountered the same behavior. First of all, please keep in mind that Windows Installer ignores the fourth field of the Product Version by default. In your case, version 18.6.0.2 is the same as the version 18.6.0.3. Even if the fourth ...
by Catalin
Fri Jun 29, 2018 7:28 am
Forum: Common Problems
Topic: cannot specify failure action execute after in milliseconds
Replies: 3
Views: 14149
 
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Re: cannot specify failure action execute after in milliseconds

You're always welcome, Thiago!
by Catalin
Thu Jun 28, 2018 4:35 pm
Forum: Building Installers
Topic: Issues with installing Prerequisites
Replies: 3
Views: 14814
 
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Re: Issues with installing Prerequisites

Hello and welcome to our forums, I have some issues when it comes to prerequisites. In case one is not installed properly, e.g. user pressed (accidentally) cancel when prompted to install, it seems the prerequisite is handled as if installed. In order to avoid this behavior, you can uncheck the &quo...
by Catalin
Thu Jun 28, 2018 4:07 pm
Forum: Building Installers
Topic: Prerequisites - Post install setup files do not install
Replies: 11
Views: 44510
 
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Re: Prerequisites - Post install setup files do not install

Hello Kiran, Our development team further investigated and it seems that Advanced Installer gets the file name and its extension by parsing the URL string. So, that's why your .EXE file was opened with Notepad, because the file that was downloaded from that URL was actually "software.aspx"...
by Catalin
Thu Jun 28, 2018 2:10 pm
Forum: Building Installers
Topic: Prerequisites - Post install setup files do not install
Replies: 11
Views: 44510
 
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Re: Prerequisites - Post install setup files do not install

Hi Kiran,

Unfortunately, I do not know a timeline for releasing this fix. It is on our TODO list with a high priority.

We will update this thread as soon as it will be available.

Thanks for your understanding!

Best regards,
Catalin
by Catalin
Thu Jun 28, 2018 2:00 pm
Forum: Building Installers
Topic: Unable to Update using Exe
Replies: 1
Views: 9358
 
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Re: Unable to Update using Exe

Hello Srikanth,

You can see my reply here : viewtopic.php?f=5&t=35533#p99347

Regards,
Catalin
by Catalin
Thu Jun 28, 2018 1:56 pm
Forum: Building Installers
Topic: Create MSI with Bootstrap
Replies: 5
Views: 38227
 
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Re: Create MSI with Bootstrap

Hello Srikanth, From what I can see, you have a problem during an "Upgrade" . An upgrade is essentially the removal of an older product, followed by the installation of a newer product. In case there are no previous versions installed, the setup will proceed with a normal installation. Aft...
by Catalin
Thu Jun 28, 2018 10:38 am
Forum: Building Installers
Topic: Help with prerequisites dialog
Replies: 1
Views: 8816
 
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Re: Help with prerequisites dialog

Hello and welcome to our forums, What you want to achieve is actually a default setting of Advanced Installer. "Pre-Install" prerequisites are displayed in the Boostrapper "PrerequisiteDlg" in case they are not installed on the target machine, otherwise the dialog will not be dis...
by Catalin
Thu Jun 28, 2018 10:15 am
Forum: Building Installers
Topic: Install Service with custom login
Replies: 1
Views: 9538
 
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Re: Install Service with custom login

Hello and welcome to our forums, First of all, sorry for the delayed reply. Due to security reasons, we had an improvement regarding the "Password" field from the "Account tab". Even if it displays "*" , you can still set your password property there as explained in the...
by Catalin
Thu Jun 28, 2018 9:07 am
Forum: Common Problems
Topic: Will not run after install.
Replies: 5
Views: 19957
 
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Re: Will not run after install.

Hello George, I have tested your scenario and I reproduced the behavior. Having a deeper look into the log, it seems like the application is launched after the installation is over, but the process is ending immediately (I have tested this using Windows Task Manager, where I could see the applicatio...
by Catalin
Wed Jun 27, 2018 1:13 pm
Forum: Common Problems
Topic: cannot specify failure action execute after in milliseconds
Replies: 3
Views: 14149
 
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Re: cannot specify failure action execute after in milliseconds

Hello Thiago, I have tested it and you are right. The time to wait before performing the specified action is, indeed, in minutes, not in milliseconds. Unfortunately, there is no way you can set it to execute after 30 seconds, the minimum time to wait before performing the action being 1 minute. Than...
by Catalin
Wed Jun 27, 2018 10:11 am
Forum: Common Problems
Topic: Windows installer has stoped working
Replies: 4
Views: 15112
 
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Re: Windows installer has stoped working

Hello, Can you give us some more details about your Operating System, please ? For example the Windows Version and Architecture. Can you replicate this behavior on multiple clean machines ? For testing purposes we always recommend to be used virtual machines with clean states so that when something ...
by Catalin
Wed Jun 27, 2018 8:59 am
Forum: Common Problems
Topic: Hi guys, i have a question about chained install.
Replies: 1
Views: 8486
 
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Re: Hi guys, i have a question about chained install.

Hello and welcome to our forums, Yes, this is the expected behavior. Chained packages are packages embedded in your MSI. That being said, if you don't enable the "Run as administrator" option in your current package, you will be asked for permision for each of your packages. Also keep in m...
by Catalin
Wed Jun 27, 2018 8:37 am
Forum: Common Problems
Topic: Running build/compile
Replies: 1
Views: 8804
 
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Re: Running build/compile

Hello and welcome to our forums, I have tried to reproduce your scenario, but I did not encounter any problems. I have created a setup using a trial version of Advanced Installer on a Virtual Machine and then imported it on Main Machine. Is this part of trial, where you can't fully test even though ...
by Catalin
Wed Jun 27, 2018 7:29 am
Forum: Common Problems
Topic: Exit silent installation when a batch file returns FALSE
Replies: 3
Views: 14229
 
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Re: Exit silent installation when a batch file returns FALSE

You're welcome! I am glad I could help.

Regards,
Catalin

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