Graphics problem with installer screens

[autoform]

Hello,

We are using AI 8.9 and Themes 'Graphite'. And we noticed that on two different Win7 laptop installer windows are different.

Can you let us know what could be the problem?
If it is related to graphics library, can you let us know the required graphics library ?

regards,
Mahua

[Daniel]

Hello Mahua,

Can you give us more details about the problem you are encountering? Maybe you can attach some screenshots.

In order to see the correct UI of the installer, please keep in mind that you should launch the EXE installer.

All the best,
Daniel

[autoform]

Hi Daniel,

Thanks for your reply.

Is there any email id where I can send? Posting it in public forum may not be allowed.
We have support contract with AI.

regards,
Mahua

[mihai.petcu]

Hi Mahua,

Our support e-mail address is support at advancedinstaller dot com. For your own confidentiality matters you can redirect any resource or information exchange via e-mail.

All the best,
Mihai

[autoform]

Hi,

Thanks again for your reply.

I have send the screenshot through support email and hoping to get a quicker response.

regards,
Mahua

[Bogdan]

Hi Mahua,

Based on the screenshot sent to us by e-mail I suspect that your stretching settings are the cause. Can you please go to Themes page, Settings tab
and set them to "Stretch images to fir their controls"?

Regards,
Bogdan