SECREPAIR: SourceHash database file already exists. Deleting it

[xeladv]

We use advanced installer 12.5 66677 version. When we try to install our product, we get the following error in the installation logs.
The kb2918614 is not installed on the customer machine. The customer has the following OS installed:
Microsoft Windows 7 Enterprise Version Info 6.1.7601 Service Pack 1 Build 7601

--------------logs----------------------
MSI (s) (D0:50) [15:29:10:340]: SECREPAIR: CryptAcquireContext succeeded
MSI (s) (D0:50) [15:29:10:340]: Determining source type
MSI (s) (D0:50) [15:29:10:340]: Source type from package 'DLPAgentInstaller.msi': 2
MSI (s) (D0:50) [15:29:10:340]: SECREPAIR: Hash Database: C:\WINDOWS\Installer\SourceHash{F507A715-5546-4CA7-A5FB-C358E91EABBE}
MSI (s) (D0:50) [15:29:10:340]: SECREPAIR: SourceHash database file already exists. Deleting it.
MSI (s) (D0:50) [15:29:10:340]: Note: 1: 2262 2: SourceHash 3: -2147287038
MSI (s) (D0:50) [15:29:10:340]: SECREPAIR: New Hash Database creation complete.
MSI (s) (D0:50) [15:29:10:371]: SECREPAIR: Failed to open the file:C:\Users\auser\AppData\Local\Temp\McAfee\McAfee DLP Endpoint\install\disk1.cab for computing its hash. Error:2
MSI (s) (D0:50) [15:29:10:371]: SECUREREPAIR: Failed to CreateContentHash of the file: disk1.cab: for computing its hash. Error: 2

finally we get
MSI (c) (AC:58) [15:29:10:871]: Windows Installer installed the product. Product Name: McAfee DLP Endpoint. Product Version: 10.0.100.372. Product Language: 1033. Manufacturer: McAfee, Inc.. Installation success or error status: 1603.

[Daniel]

Hello and welcome to our forums,

Can you please send us the full verbose log of the installation to support at advancedinstaller dot com so we can investigate it?

Also, you can have a look over our "Read a log" article and see if this helps you troubleshooting the log file.

All the best,
Daniel

[donalwa]

Just wondering was a conclusive solution found for this issue? I am seeing a similar issue where KB2918614 is not installed on windows server 2012 R2?

[Daniel]

Hello,

You can see my reply from "SECUREREPAIR: Failed to CreateContentHash of the file" thread.

All the best,
Daniel