dhaval0129
Posts: 34
Joined: Mon Jul 22, 2013 7:19 pm

Unable to run the installer

Hi,

Every time I run the installer to update the file, there is error which shows up--"There is problem with windows installer package....", check attached screen shot. I am also attaching necessary files. I have not changed anything since last time. I also tried to update to the latest version of advanced installer still it did not fix the issue.
Attachments
installer-error.jpg
installer-error.jpg (109.23 KiB) Viewed 1693 times
ClarityUpdater.aip
(119.13 KiB) Downloaded 286 times
MSI9701.LOG
(605.72 KiB) Downloaded 224 times
Sorin
Posts: 663
Joined: Mon May 08, 2017 1:03 pm

Re: Unable to run the installer

Hello,

I've analyzed your log file and project and it seems that "clarityupdate.bat" custom action fails (it has an exit code different than 0). Please debug the batch file.
If you want to continue the installation even if this custom action fails, you could disable "Fail Installation if custom action returns an error" option for this custom action.

Best regards,
Sorin
Sorin Stefan - Advanced Installer Team
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