Windows 10 - Support Service error on Update

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Joined: Tue Jan 22, 2019 4:59 pm

Windows 10 - Support Service error on Update

Post by D_nathan » Thu May 02, 2019 3:19 pm


Our company has been using Advanced Installer to push installers and updates for over a year now.
Recently we started publishing our applications to Windows 10 machines (64 bit).
Both installation and update work fine but at the end of the update, I get a false error message saying “Support Service has encountered an error”.
We use Registry Search for Update Installed Detection, and I have verified that the Version in the Registry is updated to the latest.

I have emailed the MSI Installation log file along with the Setup and Update aip files to
FYI, the updates are working on Windows 7 64-bit machines.
Please let me know how I can fix this.


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Joined: Wed Jun 13, 2018 7:49 am

Re: Windows 10 - Support Service error on Update

Post by Catalin » Tue May 07, 2019 1:55 pm

Hello Deepika,

From what I can see, my colleague Dan has answered to your ticket on e-mail. If you have need further assistance, please reply to him on e-mail.

Please let me know if there is anything else I could help you with.

All the best,
Catalin Gheorghe - Advanced Installer Team
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