Setup ended prematurely because of an error

[Hoangnguyen]

Hi,

I have a client who is trying to install my software package. They get the error in the title. They've tried running it with different users and also as administrator but the error persists. Looking at the log it looks like it has something to do with the Visual C++ prerequisite that I have.

Any reason they'd be getting this error? Below is the end of the log where the error occurs.

Action 14:08:11: AI_InstallPrerequisite. Installing prerequisite software
MSI (c) (E8:60) [14:08:11:261]: PROPERTY CHANGE: Adding AI_FOUND_PREREQS property. Its value is 'Visual C++ 2010 x86 (MFC Security Update)'.
MSI (c) (E8:60) [14:08:11:261]: Note: 1: 2205 2: 3: AI_TempFile
MSI (c) (E8:60) [14:08:11:261]: Note: 1: 2228 2: 3: AI_TempFile 4: SELECT `Property` FROM `AI_TempFile`
MSI (c) (E8:60) [14:08:11:261]: Note: 1: 2205 2: 3: AI_XmlLocator
MSI (c) (E8:60) [14:08:11:261]: Note: 1: 2228 2: 3: AI_XmlLocator 4: SELECT `Property` FROM `AI_XmlLocator`
MSI (c) (E8:60) [14:08:11:292]: Note: 1: 2205 2: 3: AI_ChainedPackage
MSI (c) (E8:60) [14:08:11:292]: Note: 1: 2228 2: 3: AI_ChainedPackage 4: SELECT `ChainedPackage` FROM `AI_ChainedPackage`
MSI (c) (E8:60) [14:08:11:839]: Doing action: FatalError
Action 14:08:11: FatalError.
Action start 14:08:11: FatalError.
Action ended 14:08:13: FatalError. Return value 1.
MSI (c) (E8:60) [14:08:13:017]: Doing action: AI_SHOW_LOG
Action 14:08:13: AI_SHOW_LOG.
Action start 14:08:13: AI_SHOW_LOG.
MSI (c) (E8:C0) [14:08:13:017]: Invoking remote custom action. DLL: C:\Users\ittechjp\AppData\Local\Temp\MSI35E.tmp, Entrypoint: LaunchLogFile
Action ended 14:08:13: AI_SHOW_LOG. Return value 1.
MSI (c) (E8:60) [14:08:13:095]: Doing action: FatalError
Action 14:08:13: FatalError.
Action start 14:08:13: FatalError.
Action ended 14:08:13: FatalError. Return value 1.
MSI (c) (E8:60) [14:08:13:095]: Doing action: AI_AiBackupCleanup
Action 14:08:13: AI_AiBackupCleanup.

[Catalin]

Hello and welcome to Advanced Installer forums,

Unfortunately, I can not say for sure why that happens. In order for me to further investigate this, could you please forward me the following:

- a copy of the .AIP file

- a download link for the setup (built with the above .AIP file)

- the full verbose log of the installation process

by e-mail at support at advancedinstaller dot com?

Looking forward to hearing from you.

Kind regards,
Catalin