I've got a customer running Windows 10 Home that gets an error code 1723 twice during an install. The application was successfully installed previously but was uninstalled and now can't be reinstalled.
I've seen the post where giving the user full control of the temp directory fixed the problem but I tested this on my computer by removing full control and I get a different error so I'm not sure this is the issue (but I'll check when I follow up with the customer)
Just looking for possible fixes I can try during the next support call with the customer.
As an added note... This install has been around for several years... I've installed it on everything from Windows 7 onward and this is the first time I've seen this issue.
I'm pasting the 2 errors from the log file here... but I've also attached the full log from the install.
Action 14:22:13: AI_DpiContentScale.
Action start 14:22:13: AI_DpiContentScale.
MSI (c) (D4:0C) [14:22:13:232]: Invoking remote custom action. DLL: C:\Users\MADISO~1\AppData\Local\Temp\MSI79F8.tmp, Entrypoint: DpiContentScale
MSI (c) (D4:A8) [14:22:13:275]: Cloaking enabled.
MSI (c) (D4:A8) [14:22:13:275]: Attempting to enable all disabled privileges before calling Install on Server
MSI (c) (D4:A8) [14:22:13:276]: Connected to service for CA interface.
CustomAction AI_DpiContentScale returned actual error code 1157 (note this may not be 100% accurate if translation happened inside sandbox)
MSI (c) (D4:4C) [14:22:13:558]: Note: 1: 1723 2: AI_DpiContentScale 3: DpiContentScale 4: C:\Users\MADISO~1\AppData\Local\Temp\MSI79F8.tmp
Error 1723. There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor. Action AI_DpiContentScale, entry: DpiContentScale, library: C:\Users\MADISO~1\AppData\Local\Temp\MSI79F8.tmp
MSI (c) (D4:4C) [14:23:00:216]: Product: File Converter -- Error 1723. There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor. Action AI_DpiContentScale, entry: DpiContentScale, library: C:\Users\MADISO~1\AppData\Local\Temp\MSI79F8.tmp
Action ended 14:23:00: AI_DpiContentScale. Return value 3.
MSI (c) (D4:4C) [14:23:00:223]: Doing action: PreparePrereqDlg
....
MSI (c) (D4:4C) [14:23:00:697]: Doing action: AI_DETECT_MODERNWIN
Action 14:23:00: AI_DETECT_MODERNWIN.
Action start 14:23:00: AI_DETECT_MODERNWIN.
MSI (c) (D4:54) [14:23:00:702]: Invoking remote custom action. DLL: C:\Users\MADISO~1\AppData\Local\Temp\MSI3375.tmp, Entrypoint: DetectModernWindows
CustomAction AI_DETECT_MODERNWIN returned actual error code 1157 (note this may not be 100% accurate if translation happened inside sandbox)
MSI (c) (D4:4C) [14:23:00:922]: Note: 1: 1723 2: AI_DETECT_MODERNWIN 3: DetectModernWindows 4: C:\Users\MADISO~1\AppData\Local\Temp\MSI3375.tmp
Error 1723. There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor. Action AI_DETECT_MODERNWIN, entry: DetectModernWindows, library: C:\Users\MADISO~1\AppData\Local\Temp\MSI3375.tmp
MSI (c) (D4:4C) [14:23:24:633]: Product: File Converter -- Error 1723. There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor. Action AI_DETECT_MODERNWIN, entry: DetectModernWindows, library: C:\Users\MADISO~1\AppData\Local\Temp\MSI3375.tmp
Action ended 14:23:24: AI_DETECT_MODERNWIN. Return value 3.
MSI (c) (D4:4C) [14:23:24:639]: Doing action: FatalError