Hi,
To avoid the user removal on product uninstall (regular uninstall or major upgrade) you can try to add a false condition on our "AI_UninstallAccounts" action in "Table Editor" page.
Just add a false condition (e.g. 1=2) for "AI_UninstallAccounts" action in "InstallExecuteSequence" table.
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Let us know how this works for you.
All the best,
Daniel