Cannot go to Prerequisite screen after upgrading to 20.9

[luanto]

Hi guys,

My project was built by AI 20.3.1, it was working fine until I've upgrade to 20.9. Now my product is stuck at Welcome screen, while clicking on Next button, nothing happen when it's supposed to go to the next screen is Prerequisite screen.
I can see in the release note that it has a revamp on Prerequisites section. Do I need to update something on my project? Screenshot below is my current setup.

Prerequisites.PNG (16.67 KiB) Viewed 49798 times

[Liviu]

Hello,

With the 20.9 version of Advanced Installer, we introduced a major redesign of the Prerequisite support. However, after the release, we discovered some issues that were not covered by our testing, leading to unexpected behavior for some use cases. Yersterday we released version 20.9.1 to address the issues with the prerequisites.

Are you able to reproduce this issue with Advanced Installer 20.9.1?

If the issue is still reproducible, can you please send us by email to support at advancedinstaller dot com so we can further test and investigate this, the following resources:

1. the .AIP (setup project) file.
2. a download link for the setup package created with v20.9.1.
3. an installation log.

Best regards,
Liviu

[Liviu]

Hello and welcome to our forums,

Feel free to give Advanced Installer 20.9.1 a try and see if the issue persists.

If you encounter any difficulties or have questions, don't hesitate to reach out. Your feedback is valuable, and we are here to assist whenever you need.

Best regards,
Liviu

[luanto]

Hi,

I'm still able to reproduce this issue in 20.9.1. I will send you email with AIP and log files.

Thanks

[Daniel]

Hi Luan,

There might be a project conversion issue caused by our latest versions of Advanced Installer. Could you please also share with us by email the backup copy of your setup project saved with AI 20.3.1? So we can double check its configuration too?

In what regards the behavior your are facing with, can you please proceed like this:

1. go to "Dialogs" page and select [Next] button from "WelcomePrereqDlg" dialog

2. double click on "Display a specific dialog -> PrerequisitesDlg" dialog and delete the AI_MISSING_PREREQS expression from "Condition" field

screen1.jpg (151.88 KiB) Viewed 49213 times

screen2.jpg (114.03 KiB) Viewed 49213 times

3. rebuild and test again the setup project

and let me know if the behavior still persists?

All the best,
Daniel

[Liviu]

I tried it and I ain't face any issue.

Thank you for your followup on this.

It's great to hear that everything is now working as expected.

Best regards,
Liviu