Automatic Installer does not work for some customers. And Error when updating manually.

[Markh]

We have been using Advanced Installer for about a year for a new application. We want this application to automatically update whenever a new version of the software is released. We have set this up in Advanced Installer under Upgrades -> Automatically upgrade older product versions and set Uninstall old version first and then install new version

This works for some customers but for quite a lot of customers it never automatically updates. When we run the updater manually it does update but throws an error when the update is completed. It does look like the application is updated completely since it functions well. Not sure if this is related at all to the above problem or if that is a different issue.

Anyone have any idea what to do?

[Catalin]

Hello and welcome to our forums,

If the application is correctly installed but throws a warning that it wasn't, then you might want to have a look over the install conditions.

These conditions are evaluated twice:

- before the installation of the update --> here, the conditions have to be false, meaning the update is not installed

- after the installation of the update --> here, the conditions must evaluate to true, meaning the update was installed correctly

The condition can be found in your "Updates Configuration Project" --> "Update Installed Detection" tab.

Here, we have two options:

- either make sure the conditions are evaluated as per the above instructions

- or check the "Do not try to detect if update was installed" option

Screenshot_76.png (37.24 KiB) Viewed 2632 times

Best regards,
Catalin