False Positive in Norton

[IanBrooke]

I'm totally unsure what to do about this. Everytime I build an installer (either exe or msi) and scan it with Norton it detects a virus heur.advml.b and deletes the file, if I scan the file with BitDefender it finds nothing so I'm guessing this is a false positive. However, the point is that I'm in the process of making a number of large-scale changes to the exe, these have to go to a number of users for testing, probably a number of times, many of them do use Norton and it would be a real problem if their systems kept rejecting these installers.
I have no idea what to do about this.

All suggestions most welcome.
Thank you

[Catalin]

Hello Ian,

Unfortunately, this is a false positive, as you mentioned.

False positive virus detection

The only thing we can do here is the following:

- add the build folder as an exception in Norton

- after the final build of your product is done, submit the EXE for false positive - they should have an online form for this or maybe directly from the app itself

- repeat step 2 for further builds

Although I understand this might be a bit frustrating, this is something we do as well before each official release - we scan on VirusTotal and for each vendor we submit the setup package, wait for confirmation of whitelisting and then publish the release.

Best regards,
Catalin

[IanBrooke]

Thanks for replying.

I have submitted the latest build to Norton and waiting for their results, they say it can take up to 48 hours.

[Catalin]

You are always welcome, Ian!

Hopefully this will be solved as soon as possible.

Best regards,
Catalin