AdvInstTester
Posts: 8
Joined: Fri Jan 05, 2024 2:55 pm

Error code 0xE000000C during update

Hi Advance Installer team

I am facing an issue during the update. (Advance Installer Version 20.8)
The updater.log file is attached in which we can see the error message : Update installation failed LastError: 0xE000000C but there is no info about this error on your Updater log page https://www.advancedinstaller.com/user- ... dater.html

I am creating an update file and MSI file for x64 OS.
When I check the registry paths, I can see the version key exists on this path: Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Manufacturer\Product

While on the following path, the manufacturer name and product name folder exist but Version key does not exist. means the product folder is empty.
Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Manufacturer\Product

Please guide.

Regards.
Attachments
AdvInst UpdateInstallDetectionSetting.jpg
AdvInst UpdateInstallDetectionSetting.jpg (47.27 KiB) Viewed 6563 times
updater.log
(8.78 KiB) Downloaded 136 times
AdvInst Update Error.jpg
AdvInst Update Error.jpg (23.02 KiB) Viewed 6563 times
Last edited by AdvInstTester on Wed Jan 10, 2024 8:43 am, edited 1 time in total.
AdvInstTester
Posts: 8
Joined: Fri Jan 05, 2024 2:55 pm

Re: Error code 0xE000000C during update

While Registry view and text in the Update file are as following
Attachments
AdvInst UpdateFileView.jpg
AdvInst UpdateFileView.jpg (33.96 KiB) Viewed 6554 times
AdvInst RegView.jpg
AdvInst RegView.jpg (60.98 KiB) Viewed 6554 times
Liviu
Posts: 1048
Joined: Tue Jul 13, 2021 11:29 am
Contact: Website

Re: Error code 0xE000000C during update

Hello,

I've replied to your email.

Let's continue the conversation there until we reach a conclusion.

Best regards,
Liviu
________________________________________
Liviu Sandu - Advanced Installer Team
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