manishCh
Posts: 4
Joined: Wed Mar 02, 2005 2:06 pm

MSI not getting installed

Hi,

One of my users removed the installed programs in the previous version manually. Now when he tries to install a newer version, the installation fails after attempt to uninstall the previous version. This is probably because no installed files remain, even though regidry values are still existing.

What registry entries do I need to clear to be able to install a new version on his machine.

Thanx in advance,

Manish
Mike
Posts: 292
Joined: Wed Jun 01, 2005 10:50 am
Location: Craiova, Romania
Contact: Website

Hi,

One way to to this is by using the MSIZap utility. This forcefully removes the traces of the installation. The usage is

msizap T[WA!] {product code}

You should supply your customer with the product code of the version that he had installed. You can obtain it by looking into the AIP file. Find the row:

Code: Select all

<ROW Property="ProductCode" Value=...
The MsiZap utility comes with Microsoft Platform SDK. This can be downloaded from:

http://www.microsoft.com/downloads/deta ... laylang=en

Regards,
Mihai
Mihai Bobaru
Advanced Installer Team
http://www.advancedinstaller.com

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