I'm getting the following error when running an install that I've created.
"There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor."
When I run the install, my antivirus program (Avast) displays a window saying that it is scanning the installation exe for viruses. At this point, I get a message box pop up displaying the above error. After the virus scan completes and no viruses are reported… both the window from the antivirus program and the message box with the error go away and the installation completes successfully.
If i disable the antivirus program before running the install, there is no error displayed and the install completes successfully.
If I cancel the initial installation attempt after the virus scan completes and run the install a second time, the antivirus program will not attempt to scan the installation exe and the install will complete successfully with no error being displayed.
I’ve run the install with the /l*v command line parameters and see no obvious errors or warnings in the log file, but I have to admit, I don’t know what I’m supposed to be looking for.
Any ideas on what the issue is or how I can solve this problem? I don’t think telling the customers to disable their antivirus programs will be an acceptable solution.