Hello,
I use AI 14.1.1 enterprise
On updates the installation faiIs with user account already exists on some computers.
I have a log file attached.
How to fix this?
Thank you,
Chris
It looks like a file that the setup tries to update is kept in use, therefore the update can not be completed.MSI (c) (10:68) [08:55:59:472]: PROPERTY CHANGE: Adding FileInUseProcess property. Its value is 'The following applications should be closed before continuing the install:{&^&}5988{&^&}PureSync, a file and folder synchronization and backup tool, by Jumping Bytes{&^&}{&^&}{&^&}{&^&}{&^&}{&^&}'.
It also looks that the user has chosen to not close the applicaiton in the "FileInUseDialog".MSI (c) (10:AC) [08:56:13:387]: PROPERTY CHANGE: Modifying AppsShutdownOption property. Its current value is 'All'. Its new value: 'None'.
Perhaps it is not the .EXE itself that is causing the issue, but some other file that is kept in use by the .EXE.And usually this works fine when PureSync.exe is still running while the (update)-installation is started.