Dear Advanced Installer Support Team,
One of our customers just reported a problem that one of our features cannot be installed due to an installation problem. Could you please take a look at the attached logfile? I see this in the log:
CustomAction AI_WinOptFeaturesConfig returned actual error code 1603
so probably that is the problem?
Also the customer said that:
"...server is up to date on Windows updates and has "completely unblocked internet access"."
Thank you.
Best regards,
Zsolt
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Zsolt Kollarits
- Posts: 342
- Joined: Fri May 29, 2015 10:36 am
Installation error
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- MSI8864_TWA Install Error.zip
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Re: Installation error
Hello Zsolt,
I have had a look over the log file and it looks like indeed there is a feature that fails to install.
Unfortunately, why that happens, I can not really tell.
If possible, could you please check with your customer if the "Windows Update" service is up and running in the service manager (services.msc)? I have seen instances where you can not enable certain features (even manually) if that service is not running - not sure if this is the case for you as well, but I think it's worth giving it a shot.
Best regards,
Catalin
I have had a look over the log file and it looks like indeed there is a feature that fails to install.
- Screenshot_135.png (21.42 KiB) Viewed 6799 times
If possible, could you please check with your customer if the "Windows Update" service is up and running in the service manager (services.msc)? I have seen instances where you can not enable certain features (even manually) if that service is not running - not sure if this is the case for you as well, but I think it's worth giving it a shot.
Best regards,
Catalin