Installer Analytics - Privacy Policy

This Privacy Notice tells you what to expect in relation to personal information about you which is collected, handled and processed by Caphyon Ltd.

This policy also describes how the Installer Analytics uses and secures the information that you provide when using this website. The information we ask you to provide will be used only in accordance with the policy herein.

Caphyon Ltd., located in EU, Romania, Craiova, Str. Ana Ipatescu, Nr. 51 is the Data Controller.

We acknowledge and agree that any personal data of yours that we handle will be processed in accordance with all applicable data protection laws in force from time to time.

What information we collect

The information that we collect depends on your usage level of the service.

For trial accounts, the Installer Analytics uses the following details:

  • Your registration email address
  • Account password, encrypted

For paid accounts, the Installer Analytics uses the following details:

  • Your registration email address
  • Account password, encrypted
  • Your name
  • Delivery information (company name and street address)

We do not store your billing information. All the information is stored and processed by our e-commerce partner Avangate and this is done via industry standard SSL encryption.

What we do with the information we collect

We gather this information to provide you with a unique service account and to better understand your needs. We also use the information for the following purposes:

  • Internal record keeping in order to maintain and protect our services.
  • For marketing research purposes in order to improve our services or to create new ones. You can unsubscribe from all marketing emails.
  • Provide you with information about your subscription to the Service, including expiration, renewal or upgrade details.
  • To notify you about changes to our website or any products or services we offer or provide though it.
  • To send you, from time to time, promotional emails about special offers and new products that we think you may find interesting. You can always unsubscribe if you no longer wish to receive these messages. You can unsubscribe from all marketing emails.

Data Security

Installer Analytics commits to ensuring that your private information is secure. To prevent unauthorized access, the administrator's account and users' accounts are accessed via a user and a password and all pages inside the accounts are served through a secure HTTPS connection.

Caphyon is committed to protecting the security of your Information and takes reasonable precautions to protect it. However, Internet data transmissions, whether wired or wireless, cannot be guaranteed to be 100% secure, and as a result, we cannot ensure the security of Information you transmit to us, including Personal Data and User Content; accordingly, you acknowledge that you do so at your own risk.

We use industry-standard encryption to protect your data in transit. This is commonly referred to as transport layer security (“TLS”) or secure socket layer (“SSL”) technology

Once we receive your data, we protect it on our servers using a combination of technical, physical, and logical security safeguards. The security of the data stored locally in any of our Software installed on your computing device requires that you make use of the security features of your device. We recommend that you take the appropriate steps to secure all computing devices that you use in connection with our Site, Software, and Services.

If Caphyon learns of a security system breach, we may attempt to notify you and provide information on protective steps, if available, through the email address that you have provided to us or by posting a notice on the Site. Depending on where you live, you may have a legal right to receive such notices in writing.

Per the policy herein, we will not sell, distribute or lease your personal information to third parties unless required by law.

Does Caphyon sell or rent my Personal Data?

No, Caphyon does not sell or rent your Personal Data.

How we hold the information

All the personal data we have is stored in our database in the United States of America.

Changes to the policy

This policy is effective from March 1, 2015 and may be subject to changes from time to time, by updating this page.

From 25 May 2018, the General Data Protection Regulations (“GDPR”) apply.

How can I delete my Personal Data from Caphyon?

You can remove your Personal Data from Caphyon at any time by writing us a request over email at support@advancedinstaller.com. This is a free service.

How long is Personal Data retained?

You can remove your Personal Data from Caphyon at any time as described above. However, we may keep some of your Personal Data for as long as reasonably necessary for our legitimate business interests, including fraud detection and prevention and to comply with our legal obligations including tax, legal reporting, and auditing obligations.

Your rights

You currently have the right at any time to ask for a copy of the information about you that we hold, for free. If you would like to make a request for information please email support@advancedinstaller.com.

In addition to this right of access, you also have the following rights: erasure, restriction of processing, objection and data portability.

Retention of your data

Your data will be retained for no longer than is necessary and in accordance with our Data Retention Policy.

Withdrawal of consent

If you have provided us with your consent to process your data, for the purpose of using our services and us finding you suitable work, you have the right to withdraw this at any time. In order to do so you should contact us by emailing support@advancedinstaller.com.

Cancellation policy

This policy describes how Installer Analytics handles refunds and cancellation of the paid subscription plans.

30 Day Money Back

If you are not 100% satisfied with your subscription, you can return your order for a full refund. Requests for refund must be submitted within 30 days of the initial subscription date. To request a refund, please contact us by email.

Refunds are usually processed within 7 business days from the date the refund request was submitted.

Cancelling the subscription

You can cancel your paid subscription at any time, after the initial 30 days. To do this,you need to log in your Installer Analytics account, go to Settings -> Subscription Details and click on the Cancel Account button.

When you cancel your Installer Analytics account, your subscription will be cancelled and you will not be billed again. Also, your account will be permanently removed from our servers and you need to subscribe back if you wish to access our service again.

Contact us

You may contact us with any questions relating to this Privacy Policy by email at support@advancedinstaller.com or by postal mail at:

Caphyon SRL
Str. Ana Ipatescu No. 51
Dolj, Craiova, 200340
European Union, Romania