Experience the tailored help of Premium Support


Priority Support


Support Tickets


Web Meeting

New to this industry and striving for a power start? Or you simply need your own spot on top of our support team’s priority list? Your business might benefit from the Premium Support Plan in order to help your team reach full productivity.

On this enhanced support plan, you are given three emergency support tickets which will allow you to use any feature of the package once - one ticket for one service. Pretty neat, right?

Premium Support Plan is currently available for Advanced Installer Enterprise and Architect editions. This service is an add-on which requires an active maintenance plan.

Check out the additions you can benefit from Premium Support:

Services and features
Regular Support
Premium Support
Unlimited support requests
Online documentation and Community forums
Initial Response Time *
24 business hours
8 business hours
Sample Code, Sample Projects
Insider preview
Get access to hotfix before official release
On demand web meeting **
On demand feature presentation **
Limited tickets for increasing severity to get fastest assistance **
Remote assistance **
Dedicated contact channel

* Business hours are from 8:00 AM to 6:00 PM (EET) week days (weekends and holidays excluded). Only counted during our hours of operations.

** Using any of these services takes 1 ticket out of the 3 per year available in a Premium Support package

Give us the time and we'll be able to help you with anything that has to do with installation packages. Our documentation can give you a starting point and for any difficult problems you may encounter we can advise you on how to easily solve them.

Find out more about Premium Support

Use the following form to let us know about your Advanced Installer License details and we’ll get in touch soon.

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