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by mlukas
Thu Oct 20, 2011 5:24 pm
Forum: Common Problems
Topic: Error on moving to AI 8.6 from 8.5
Replies: 5
Views: 7986
 
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Error on moving to AI 8.6 from 8.5

We have a number of projects all built using AI 8.5. When we attempt to open any of these projects in AI 8.6, we receive the following error

Malformed control tab-order on dialog: "FatalError".

This stops the load process.

The projects continue to build fine using AI 8.5
by mlukas
Wed Aug 24, 2011 6:14 pm
Forum: Common Problems
Topic: Deleting Folders
Replies: 3
Views: 3164
 
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Re: Deleting Folders

Hi Mihai

We are using the Remove tab on the Edit Folder dialog that is accessed by selecting Properties when right clicking on the folder under Files and Folders. "Create folder on target machine" is not checked.

How do I tell if this is a regular folder or a property based one? This is a folder ...
by mlukas
Wed Aug 24, 2011 2:56 pm
Forum: Common Problems
Topic: Installation Problems in Alternate Languages
Replies: 1
Views: 2360
 
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Installation Problems in Alternate Languages

We have an installer that supports English, German, French and Italian. The installer works fine if you select English for the installation language. You can install on both an English version of Windows or a native language version of Windows. However, it you select German, French or Italian for ...
by mlukas
Wed Aug 24, 2011 12:50 am
Forum: Common Problems
Topic: Deleting Folders
Replies: 3
Views: 3164
 
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Deleting Folders

During an uninstall, what ultimately determines whether a folder is deleted?

In our project, we have several folders set to be removed, even if they are not empty. This action is set to run on Component uninstall.

We also have file removal actions set for various files within the folders that get ...
by mlukas
Mon Aug 22, 2011 4:25 pm
Forum: Common Problems
Topic: English (United Kingdom) Translation
Replies: 1
Views: 2358
 
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English (United Kingdom) Translation

We have a multi-lingual installer (English, German, Italian and French). We would like to differentiate between English (United States) and English (United Kingdom). I have enabled both under Translations | Languages in the project. ui_en.ail and ui_en_GB.ail are both included as dictionaries and I ...
by mlukas
Wed Jun 29, 2011 1:05 am
Forum: Common Problems
Topic: AI_RecycleBin Folder Remains After Uninstall
Replies: 4
Views: 7271
 
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Re: AI_RecycleBin Folder Remains After Uninstall

The AI_RecycleBin folder actually gets created on install, not on uninstall.
by mlukas
Tue Jun 28, 2011 7:29 pm
Forum: Common Problems
Topic: AI_RecycleBin Folder Remains After Uninstall
Replies: 4
Views: 7271
 
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Re: AI_RecycleBin Folder Remains After Uninstall

The problem does not seem to be related to the OS version. It occurs on XP, Server 2008 and Windows 7. There are no special permissions on the parent folder.

Do you want just the .aip file or do you want the compiled installer?
by mlukas
Tue Jun 28, 2011 10:26 am
Forum: Common Problems
Topic: AI_RecycleBin Folder Remains After Uninstall
Replies: 4
Views: 7271
 
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AI_RecycleBin Folder Remains After Uninstall

After successfully completing an Uninstall, there is one folder left behind named AI_RecyleBin. Within this folder are other folders that have names that look like GUIDs. Each of these subfolders are empty.

The folder in which the AI_RecycleBin folder remains has a File Removal action attached to ...
by mlukas
Wed Jun 15, 2011 10:57 pm
Forum: Common Problems
Topic: Starting a Service
Replies: 10
Views: 15160
 
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Re: Starting a Service

The error message is

"Service <name> failed to start. Verify that you have sufficient privileges to start system services. Retry Cancel

where <name> is the name of the service being installed that failed to start.

The is repeatable on other machines. I know why the service is not starting and ...
by mlukas
Tue Jun 14, 2011 6:39 am
Forum: Common Problems
Topic: Starting a Service
Replies: 10
Views: 15160
 
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Starting a Service

I am installing a service and using a Service Control Operation to start the service on install. I have "Wait until the service completes" checked. If the service fails to start, AI takes 2.5 minutes to display an error message instead of the 30 seconds described in the documentation.

The error ...

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