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by Adriana
Thu Sep 27, 2007 3:31 pm
Forum: Common Problems
Topic: Prerequisites
Replies: 2
Views: 3884
 
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Hi,

This will be improved in the next AI version. Until then, for the .NET Framework prerequisite set the parent to "none" and specify the Windows installer 3.1 prerequisite as mandatory ("Force installation of this prerequisite").

Let me know if this fixes the problem.

Best regards,
Adriana
by Adriana
Thu Sep 20, 2007 12:05 pm
Forum: Common Problems
Topic: User rights
Replies: 2
Views: 3621
 
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Hi,

You need to set the following combination of permissions in order to enable Full Control on the respective files/folders/registry keys:


DELETE
READ_CONTROL
WRITE_DAC
WRITE_OWNER
SPECIFIC_RIGHTS_ALL
GENERIC_WRITE
GENERIC_EXECUTE
GENERIC_ALL

Make sure that you also add the Administrators ...
by Adriana
Wed Sep 19, 2007 5:48 pm
Forum: Common Problems
Topic: Using Shortcuts dialog
Replies: 6
Views: 6695
 
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Hi,

As I mentioned above, you need to create the required shotcuts in the Files and Folders page and add the ShortcutsDlg dialog to your project. The shortcuts will exist or not after the package is installed depending on the checkboxes selected by the user.

AI uses a Custom Action that deletes ...
by Adriana
Wed Sep 19, 2007 1:47 pm
Forum: Common Problems
Topic: Using Shortcuts dialog
Replies: 6
Views: 6695
 
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Hi,

To create them depending on what user chooses you should use the "Shortcut Wizard".

Best regards,
Adriana
_________________
Adriana Simion
Advanced Installer Team
http://www.advancedinstaller.com/
by Adriana
Wed Sep 19, 2007 1:30 pm
Forum: Common Problems
Topic: Problems with QuickTime for Java under Windows
Replies: 1
Views: 3101
 
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Hi,

You should define a file search for "QTJava.zip" in the Search page. Specify as location [ProgramFilesFolder] with a Depth of 3.

Then for the Java Product include the Search property in the ClassPath using the "Property" button.

If you encounter any problems please let me know!

Best regards ...
by Adriana
Wed Sep 19, 2007 10:15 am
Forum: Common Problems
Topic: MSDE Database Restore
Replies: 3
Views: 6242
 
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Hi Kiran,

I'm afraid that I don't fully understand what you are trying to do. Please provide more details.

Regards,
Adriana
_________________
Adriana Simion
Advanced Installer Team
http://www.advancedinstaller.com/
by Adriana
Tue Sep 18, 2007 3:37 pm
Forum: Common Problems
Topic: Using Shortcuts dialog
Replies: 6
Views: 6695
 
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Hi,

You need to create the shortcuts yourself in the Files and Folders page.

Kind regards,
Adriana
_________________
Adriana Simion
Advanced Installer Team
http://www.advancedinstaller.com/
by Adriana
Tue Sep 18, 2007 12:41 pm
Forum: Common Problems
Topic: Shortcut to external file
Replies: 2
Views: 4261
 
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Hi,

You should use a formatted value as shortcut target. In your case you can use:

Code: Select all

[SystemFolder]SCsript.exe
Let us know if you encounter any other problems!

Kind regards,
Adriana
_________________
Adriana Simion
Advanced Installer Team
http://www.advancedinstaller.com/
by Adriana
Tue Sep 18, 2007 10:02 am
Forum: Common Problems
Topic: Installer fails after installing
Replies: 3
Views: 4566
 
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Hi Agusti,

The updater cannot use a file version for detection if the installation folder changes during an update. If you want to have the installation folder name to contain the version then you should have a registry value as a detection criteria.

If you want to install in a folder which has ...
by Adriana
Mon Sep 17, 2007 1:53 pm
Forum: Common Problems
Topic: Installer fails after installing
Replies: 3
Views: 4566
 
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Hi Agusti,

This is because you have not configured the condition for the "Installed Detection"
correctly in the Updates Configuration project. Make sure that:

1. You have specified a versioned file from your package in the "File" field. Usually
this is the main executable of your application ...
by Adriana
Mon Sep 17, 2007 1:23 pm
Forum: Common Problems
Topic: The Error Code 2870
Replies: 1
Views: 3393
 
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Hi Zaki,

Please send the AIP file to support at advancedinstaller dot com in order to investigate this issue.

Regards,
Adriana

_________________
Adriana Simion
Advanced Installer Team
http://www.advancedinstaller.com/
by Adriana
Mon Sep 17, 2007 1:08 pm
Forum: Common Problems
Topic: Some of the update failed to install properly
Replies: 3
Views: 5876
 
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Hi Zaki,

Please generate a verbose log while installing the patch using the following command:
msiexec /p patch.msp /L*V C:\patch.log

Send the log file and the AIP files for the Target and Upgraded MSI packages to support at advancedinstaller dot com in order to investigate this issue.

Regards ...
by Adriana
Wed Sep 12, 2007 5:52 pm
Forum: Common Problems
Topic: Product version format
Replies: 1
Views: 3730
 
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Hi,

It's not a bug, the first field is the major version and has a maximum value of 255.

For more details see:
http://msdn2.microsoft.com/en-us/library/aa370859.aspx

Regards,
Adriana

_________________
Adriana Simion
Advanced Installer Team
http://www.advancedinstaller.com/
by Adriana
Tue Sep 11, 2007 2:09 pm
Forum: Common Problems
Topic: CheckBox defaults
Replies: 16
Views: 23637
 
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Hi Bill,

I have checked your project and found the following errors:
- in the Search Page one of the search properties is typed incorrectly ("SERVERSHORTUCT" instead of "SERVERSHORTCUT")
- in the Dialogs page the Conditions for the Reinstall and ReinstallMode Control Events on the "Install" button ...
by Adriana
Mon Sep 10, 2007 12:43 pm
Forum: Common Problems
Topic: CheckBox defaults
Replies: 16
Views: 23637
 
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Hi Bill,

The problem is that you don't use the Reinstall and ReinstallMode Control Events but rather two SetProperty Control Events (you have used square brackets around ReinstallMode and Reinstall). The correct events are the following:

Event Argument Condition
ReinstallMode ecmus 1 And ...

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