Search found 6 matches

by wiseman13
Wed Mar 13, 2019 8:31 pm
Forum: Installer Analytics
Topic: Installer Analytics Reports
Replies: 15
Views: 33390

Re: Installer Analytics Reports

Just an FYI but current theory is if you install a full install with the updater run as a service and you have it only enabled to send stats if the user clicks yes to consent the analytics do not get sent. If you run the same installer manually to update an installation the analytics to log.
by wiseman13
Tue Feb 26, 2019 11:12 pm
Forum: Installer Analytics
Topic: Installer Analytics Reports
Replies: 15
Views: 33390

Re: Installer Analytics Reports

So we just pushed a new full install of our product and we are seeing the uninstalls of the last version reported, but the new 8.5.0 installs are not showing up. This full install was built with 15.7 of AI. Any steps we can use to debug why our analytics is not showing the new version?
by wiseman13
Fri Oct 13, 2017 7:56 pm
Forum: Installer Analytics
Topic: Google Analytics third party integration not working
Replies: 5
Views: 11538

Re: Google Analytics third party integration not working

My tracking ID generated is UA-xxxxxx-xx, but the Installer Analytics websites wants the second set to be 8 digits long so I cannot add my key. Also what should we enter for the default URL when setting up Google Analytics integration?
by wiseman13
Mon Feb 13, 2017 4:46 pm
Forum: Installer Analytics
Topic: Installer Analytics and Patches
Replies: 5
Views: 11803

Re: Installer Analytics and Patches

Hello,

Patches are now reported, but we cannot filter reports by the patch version.
MissingVersions.PNG
Screen Cap of missing versions
MissingVersions.PNG (79.49 KiB) Viewed 11510 times
by wiseman13
Thu Nov 10, 2016 9:31 pm
Forum: Installer Analytics
Topic: Installer Analytics and Patches
Replies: 5
Views: 11803

Installer Analytics and Patches

Please update the analytics so that patch installs are reported. We make extensive use of patches due to the size of our application and the low bandwidth of our customers. When making the patches we ensure that the new version msi also includes the reference to the same application id, it just seem...
by wiseman13
Thu Oct 06, 2016 6:46 pm
Forum: Installer Analytics
Topic: Installer Analytics Reports
Replies: 15
Views: 33390

Re: Installer Analytics Reports

I had a quick question on the User Base report. The total users on mine is 3100, but the sum of the users per version is over 5600. Can you explain that to me? I would expect as users update to a new version they would go down or is this the result of the max number of users per version in the repor...