Hi Catalin,
Based on your earlier suggestions, we investigated potential GUID collisions and found one related to the upgrader component. Although it didn’t log any Disallowing uninstallation of component messages, updating this component with a unique GUID resolved the issue. More importantly, we ...
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- Thu May 01, 2025 5:12 am
- Forum: Common Problems
- Topic: Multiple Apps Using the Updater — Uninstalling One Breaks the Rest
- Replies: 9
- Views: 5689
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- Sat Apr 26, 2025 12:49 am
- Forum: Common Problems
- Topic: Multiple Apps Using the Updater — Uninstalling One Breaks the Rest
- Replies: 9
- Views: 5689
- Jump to post
Re: Multiple Apps Using the Updater — Uninstalling One Breaks the Rest
Hi Catalin,
We did find several instances where `Disallowing uninstallation of component` was logged. It appears that some components within the main feature were sharing the same ComponentId (GUID). However, after eliminating these duplicate GUIDs and observing we no longer see that message ...
We did find several instances where `Disallowing uninstallation of component` was logged. It appears that some components within the main feature were sharing the same ComponentId (GUID). However, after eliminating these duplicate GUIDs and observing we no longer see that message ...
- Fri Apr 25, 2025 12:03 am
- Forum: Common Problems
- Topic: Multiple Apps Using the Updater — Uninstalling One Breaks the Rest
- Replies: 9
- Views: 5689
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Re: Multiple Apps Using the Updater — Uninstalling One Breaks the Rest
Hi Catalin,
Each application includes its own distinct updater—for example, App A Updater (AppAUpdater) and App B Updater (AppBUpdater)—and both appear as separate services when installed. However, only the updater service for the first installed application is ever removed, even if both ...
Each application includes its own distinct updater—for example, App A Updater (AppAUpdater) and App B Updater (AppBUpdater)—and both appear as separate services when installed. However, only the updater service for the first installed application is ever removed, even if both ...
- Fri Apr 18, 2025 10:19 pm
- Forum: Common Problems
- Topic: Multiple Apps Using the Updater — Uninstalling One Breaks the Rest
- Replies: 9
- Views: 5689
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Re: Multiple Apps Using the Updater — Uninstalling One Breaks the Rest
This unfortunately gets worse. Senario:
1. Install:
App A
App B
2. Uninstall:
App B
3. Outcome:
App B Orphaned Service remains
4. Install:
App B
5. Uninstall:
App B
6. Outcome:
App B Orphaned Service remains
7. Uninstall:
App A
8. Outcome:
App A service removed properly ...
1. Install:
App A
App B
2. Uninstall:
App B
3. Outcome:
App B Orphaned Service remains
4. Install:
App B
5. Uninstall:
App B
6. Outcome:
App B Orphaned Service remains
7. Uninstall:
App A
8. Outcome:
App A service removed properly ...
- Fri Apr 18, 2025 5:12 am
- Forum: Common Problems
- Topic: Multiple Apps Using the Updater — Uninstalling One Breaks the Rest
- Replies: 9
- Views: 5689
- Jump to post
Re: Multiple Apps Using the Updater — Uninstalling One Breaks the Rest
Unfortunately even though we now have unique service names per product install, only the first installed updater service is uninstalled when the applications are removed leaving orphaned services behind.
- Fri Apr 18, 2025 12:58 am
- Forum: Common Problems
- Topic: Multiple Apps Using the Updater — Uninstalling One Breaks the Rest
- Replies: 9
- Views: 5689
- Jump to post
Re: Multiple Apps Using the Updater — Uninstalling One Breaks the Rest
I see there is a service section we can manipulate and name to create a unique service tailored to our needs.
- Thu Apr 17, 2025 4:38 pm
- Forum: Common Problems
- Topic: Multiple Apps Using the Updater — Uninstalling One Breaks the Rest
- Replies: 9
- Views: 5689
- Jump to post
Multiple Apps Using the Updater — Uninstalling One Breaks the Rest
We maintain several desktop applications that all share the same Advanced Installer "updater.exe". We’ve run into two major issues:
1. Cross‐app contamination
When we uninstall App A, the shared updater it would seem doesn't service the other applications, and subsequently App B (and any other ...
1. Cross‐app contamination
When we uninstall App A, the shared updater it would seem doesn't service the other applications, and subsequently App B (and any other ...
- Thu Apr 17, 2025 4:08 pm
- Forum: Building Installers
- Topic: How to Automatically Upgrade Two Different Products into a Single Unified Installer?
- Replies: 5
- Views: 11841
- Jump to post
Re: How to Automatically Upgrade Two Different Products into a Single Unified Installer?
We figured this out. There was a failure in the install process that wasn't logged, but after review we corrected that issue and all appears well now.
- Thu Mar 27, 2025 7:59 pm
- Forum: Building Installers
- Topic: How to Automatically Upgrade Two Different Products into a Single Unified Installer?
- Replies: 5
- Views: 11841
- Jump to post
Re: How to Automatically Upgrade Two Different Products into a Single Unified Installer?
Hi Catalin,
I don't know if I can provide further details. The updater.log doesn't yield any thing useful it seems and it just fails to upgrade. If I run the downloaded update manually it is fine.
<< Advanced Installer (x86) Log >>
OS Version: 11.0.26100 SP0 (workstation) [x64]
CPU: 13th Gen ...
I don't know if I can provide further details. The updater.log doesn't yield any thing useful it seems and it just fails to upgrade. If I run the downloaded update manually it is fine.
<< Advanced Installer (x86) Log >>
OS Version: 11.0.26100 SP0 (workstation) [x64]
CPU: 13th Gen ...
- Thu Mar 20, 2025 10:39 pm
- Forum: Building Installers
- Topic: How to Automatically Upgrade Two Different Products into a Single Unified Installer?
- Replies: 5
- Views: 11841
- Jump to post
How to Automatically Upgrade Two Different Products into a Single Unified Installer?
Hello,
We currently distribute two separate variants of our application, each packaged using Advanced Installer. Each variant has its own distinct UpgradeCode, meaning that they behave as separate products when users perform upgrades via the Advanced Installer updater.
This year, we've merged both ...
We currently distribute two separate variants of our application, each packaged using Advanced Installer. Each variant has its own distinct UpgradeCode, meaning that they behave as separate products when users perform upgrades via the Advanced Installer updater.
This year, we've merged both ...
- Wed Mar 19, 2025 12:08 am
- Forum: Common Problems
- Topic: Very Slow Uninstaller on Windows 10
- Replies: 14
- Views: 56924
- Jump to post
Re: Very Slow Uninstaller on Windows 10
Hi Liviu,
We're not sure what Windows update fixed this, but it is looking like this issue has been resolved. It is even working on previous releases built with older versions of advanced installer. I can only confirm this with windows 11 at the moment and if we have any customers that report it ...
We're not sure what Windows update fixed this, but it is looking like this issue has been resolved. It is even working on previous releases built with older versions of advanced installer. I can only confirm this with windows 11 at the moment and if we have any customers that report it ...
- Tue Feb 11, 2025 11:47 pm
- Forum: Common Problems
- Topic: Very Slow Uninstaller on Windows 10
- Replies: 14
- Views: 56924
- Jump to post
Re: Very Slow Uninstaller on Windows 10
Hi Liviu,
I'll try and reach out to support by the end of the week with more details. My apologies for the late response.
Best regards,
Lee
I'll try and reach out to support by the end of the week with more details. My apologies for the late response.
Best regards,
Lee
- Tue Dec 24, 2024 9:34 pm
- Forum: Common Problems
- Topic: Very Slow Uninstaller on Windows 10
- Replies: 14
- Views: 56924
- Jump to post
Re: Very Slow Uninstaller on Windows 10
This same issue is occurring on windows 11 on a brand new PC:
13th Gen Intel(R) Core(TM) i9-13950HX
96.0 GB (95.7 GB usable)
2TB + 4TB 990 Pro NVME
Same scenario and reproducible with advanced installer. The only common element we have found is these are typically on developer machines that have a ...
13th Gen Intel(R) Core(TM) i9-13950HX
96.0 GB (95.7 GB usable)
2TB + 4TB 990 Pro NVME
Same scenario and reproducible with advanced installer. The only common element we have found is these are typically on developer machines that have a ...
- Wed Feb 21, 2024 11:46 pm
- Forum: Common Problems
- Topic: Updater Fails for Regular Users
- Replies: 8
- Views: 14312
- Jump to post
Re: Updater Fails for Regular Users
Hi Catalin, an email has been sent with a link to a simplified application example.
- Wed Feb 21, 2024 7:53 pm
- Forum: Common Problems
- Topic: Updater Fails for Regular Users
- Replies: 8
- Views: 14312
- Jump to post
Re: Updater Fails for Regular Users
Hi Catalin,
We'll work on providing you with a straightforward example soon. This particular case is a bit more complex because it involves the updater feature, which necessitates a web server and multiple files that must interact together.
Kind regards,
We'll work on providing you with a straightforward example soon. This particular case is a bit more complex because it involves the updater feature, which necessitates a web server and multiple files that must interact together.
Kind regards,