emattison
Posts: 8
Joined: Fri Feb 08, 2013 11:12 pm

Surface Theme Border

Thu Feb 21, 2013 6:07 pm

I am not sure what I did to cause this but suddenly the frame of the Surface theme has changed to the standard Windows style frame. Any idea what I did to cause this?

BadBorder.PNG
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Daniel
Posts: 8187
Joined: Mon Apr 02, 2012 1:11 pm
Contact: Website

Re: Surface Theme Border

Fri Feb 22, 2013 1:54 pm

Hello,

This may happen if you have enabled the "Use custom frame only if Aero Glass is not available" option from "Themes -> Settings" tab. If this option is enabled the Aero Glass UI style will be used (if available) on Windows Vista or later. So, can you disable the above option and see if the behavior still persist?

All the best,
Daniel
Daniel Radu - Advanced Installer Team
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emattison
Posts: 8
Joined: Fri Feb 08, 2013 11:12 pm

Re: Surface Theme Border

Fri Feb 22, 2013 6:52 pm

I don't believe that is the issue because the "Use custom frame only if Aero Glass is not available" option is not checked and is also grayed out.

When I noticed this had happened I changed the theme to another theme and then back to the Surface White theme which seemed to fix the issue but it cleared all my changes to customize the theme. To allow myself to continue working without worry I periodically saved off copies of my progress as I worked. This morning when I came in and continued working I noticed that the frame had reverted back to the system frame. I have versions of my AIP file in good condition and bad if you would like me to send them to you to help diagnose my problem.

Daniel
Posts: 8187
Joined: Mon Apr 02, 2012 1:11 pm
Contact: Website

Re: Surface Theme Border

Mon Feb 25, 2013 12:00 pm

Hello,

Please send us the related .AIPs (project files) to support at advancedinstaller dot com so we can investigate them. Also, if you can you could send us a detailed step by step test case scenario so we can try to reproduce and investigate this.

All the best,
Daniel
Daniel Radu - Advanced Installer Team
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emattison
Posts: 8
Joined: Fri Feb 08, 2013 11:12 pm

Re: Surface Theme Border

Tue Feb 26, 2013 12:35 am

I sent off the project files this morning along with my best attempt to replicate what caused the problem.

Daniel
Posts: 8187
Joined: Mon Apr 02, 2012 1:11 pm
Contact: Website

Re: Surface Theme Border

Tue Feb 26, 2013 1:17 pm

Hello Eric,

Indeed, this seems to be an Advanced Installer issue. A fix will be available in a future version of Advanced Installer, thank you for bringing it to our attention.

Using your test case scenario I was able to always reproduce the behavior using the following steps:
1. Create a Professional project type.
2. Build your project.
3. Go to "Themes" page and set "WhiteSurface" as current theme.
4. Upgrade you project to Enterprise project type.
5. Test Installation UI
6. Set "Classic" as current theme.
7. Save your project.
8. Set "WhiteSurface" as current theme.
9. The "Use custom frame only if Aero Glass is not available" option, from "Themes -> Settings" tab, is disabled and will be used by your project.

However, in order to fix a project which reproduces this issue you can open its .aip (project file) with a text editor and delete the following row

Code: Select all

<ROW Property="AI_CF_TYPE" Value="1" MultiBuildValue="DefaultBuild:0" Type="4" MsiKey="AI_CF_TYPE"/>
under <COMPONENT cid="caphyon.advinst.msicomp.MsiPropsComponent"> element.

All the best,
Daniel
Daniel Radu - Advanced Installer Team
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emattison
Posts: 8
Joined: Fri Feb 08, 2013 11:12 pm

Re: Surface Theme Border

Tue Feb 26, 2013 4:28 pm

Awesome, that worked perfectly. Thank you for your time and prompt response.

Daniel
Posts: 8187
Joined: Mon Apr 02, 2012 1:11 pm
Contact: Website

Re: Surface Theme Border

Wed Feb 27, 2013 10:13 am

You're welcome. I'm glad you got this working.

All the best,
Daniel
Daniel Radu - Advanced Installer Team
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tslewis
Posts: 65
Joined: Wed Mar 13, 2013 7:06 am

Re: Surface Theme Border

Wed Mar 13, 2013 7:16 am

I am having the same issue with the Surface Black Border. When is this going to be updated?

tslewis
Posts: 65
Joined: Wed Mar 13, 2013 7:06 am

Re: Surface Theme Border

Wed Mar 13, 2013 7:20 am

Also please can you state what the pixel dimensions are for the incon for surface - it is not in the help, only the background image

cheers

Eusebiu
Posts: 4894
Joined: Wed Nov 14, 2012 2:04 pm

Re: Surface Theme Border

Wed Mar 13, 2013 4:00 pm

Hi and welcome to Advanced Installer forums.

Thank you for your interest in Advanced Installer.
When is this going to be updated?
I'm afraid we cannot give an ETA for now. However, we will notify you as soon as the fix will be available.
Also please can you state what the pixel dimensions are for the icon for surface
The "Product Logo" icon's pixel dimensions are:
  • Width: 78
    Height: 84
Best regards,
Eusebiu
Eusebiu Aria - Advanced Installer Team
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Daniel
Posts: 8187
Joined: Mon Apr 02, 2012 1:11 pm
Contact: Website

Re: Surface Theme Border

Wed May 08, 2013 10:46 am

Hello,

This was fixed in version 10.1 of Advanced Installer released on May 2, 2013.

All the best,
Daniel
Daniel Radu - Advanced Installer Team
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CHUG1008
Posts: 9
Joined: Mon Jun 22, 2009 2:08 pm

Re: Surface Theme Border

Thu Jun 20, 2013 6:41 pm

I'm experiencing the same problem with the Black Surface theme. I've tried tips in this post and updated my professional version to 10.2 and I still get the same problem. To be honest I only updated the maintenance to solve this problem and it didn't resolve the problem. What am I missing?
Attachments
Theme Surface.JPG
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Daniel
Posts: 8187
Joined: Mon Apr 02, 2012 1:11 pm
Contact: Website

Re: Surface Theme Border

Tue Jun 25, 2013 3:44 pm

Hello,

I'm not sure why this happens. Can you please send us the .aip (project file) to support at advancedinstaller dot com so we can investigate it? Also, can you try to isolate the behavior in a sample or give us a detailed step by step test case scenario so we can reproduce and investigate this?

All the best,
Daniel
Daniel Radu - Advanced Installer Team
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jaelys
Posts: 36
Joined: Sat Dec 14, 2013 10:59 am

Re: Surface Theme Border

Thu May 29, 2014 7:21 am

11.2.1 reproduce this problem and tried the above methods useless, how to solve?
Attachments
999.PNG
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