Hello,
Our users recently started to report crashes in AI UI with stack:
[EXCEPTION_UNHANDLED] (0xc0000005) at address [0x6ecf2d8e]
Advanced Installer Enhanced UI 13.5 build 74683
*** Stack Trace (x86) ***
[0x6ecf2d8e] -----
[0x0082002b] -----
[0x6a89bb64] RmStartSession()
[0x6a89c19a] RmStartSession()
[0x6a88c43a] RmStartSession()
[0x6a88a2e7] RmStartSession()
[0x6a8875ea] RmGetList()
[0x71c56068] MsiSetOfflineContextW()
[0x71c51ac2] MsiSetOfflineContextW()
[0x71c6a9ee] MsiSetOfflineContextW()
[0x71c5e14c] MsiSetOfflineContextW()
[0x75bc6359] BaseThreadInitThunk()
[0x77db7b74] RtlGetAppContainerNamedObjectPath()
[0x77db7b44] RtlGetAppContainerNamedObjectPath()
[0x002c0000] MODULE_BASE_ADDRESS
Do you have clue where could be a problem?
Unfortunately, we can't reproduce it.
All of them have updated Windows 10.
Thanks for help.
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Re: Unhandled exception in UI
Hi,
Thank you for your feedback.
Unfortunately we couldn't find anything useful in the sent stack trace. The only way we could further investigate on this will be if you are able to isolate a pattern or test case that replicates the issue with some consistency.
Also, could you try to update to the latest version of Advanced Installer and see if this helps?
All the best,
Daniel
Thank you for your feedback.
Unfortunately we couldn't find anything useful in the sent stack trace. The only way we could further investigate on this will be if you are able to isolate a pattern or test case that replicates the issue with some consistency.
Also, could you try to update to the latest version of Advanced Installer and see if this helps?
All the best,
Daniel