m4a.c4
Posts: 24
Joined: Mon Mar 30, 2020 9:25 pm

Installation Failure after Windows 11 Upgrade

After the latest Windows 11 upgrade when we try to run our .exe we are encountering the below error message:

"There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor."

This issue doesn't occur on Windows 10 machines or Windows 11 before the update. The version that has the error is:

- OS version :22621.1928
- Experience: Windows Feature Experience Pack 1000.22644.1000.0

Our advanced installer version is 20.2.1

I have sent our aip files and logs to support@advancedinstaller.com
Catalin
Posts: 7520
Joined: Wed Jun 13, 2018 7:49 am

Re: Installation Failure after Windows 11 Upgrade

Hello,

Please note I have replied to you over email.

Let's continue this over there.

Best regards,
Catalin
Catalin Gheorghe - Advanced Installer Team
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