AI_WinOptFeaturesConfig custom action is blocking the installation

[Zsolt Kollarits]

Dear Advanced Installer Support Team,

One of our customers is complaining that our installer reported on error while they tried to install our product on a Win 10 machine. They sent over a screenshot and an installation log file for us. Apparently one of your custom actions are failing:

Error 4180. There was an error during the Windows features configuration process.
Your original configuration will be restored.
MSI (s) (E4!20) [09:10:47:310]: Product: Therefore™ 2018 Update 1 Server -- Error 4180. There was an error during the Windows features configuration process.
Your original configuration will be restored.

CustomAction AI_WinOptFeaturesConfig returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
Action ended 09:10:47: InstallExecute. Return value 3.

Could you please help us identifying the source of the problem? Thanks in advance! We have to answer something for our customer as soon as possible. The screenshot is also attached.

Best regards,
Zsolt

[Daniel]

Hello Zsolt,

Thank you for your sent log file, but we were not able to find out anything relevant to the error cause.

Also, we have run several tests but everything went fine in what regards our custom action which configure the Windows Features.

Could you also share with us by email the AIP (project file) used to build the setup package which generated the sent log file?

All the best,
Daniel

[Daniel]

Hello Zsolt,

We have tested your project configuration on multiple Windows 10 machines, but we were not able to replicate the installation error. Every installation succeeded and the "IIS" Windows feature was successfully installed.

Unfortunately without replicating the issue on our side we cannot further investigate this. It will be very useful if you could find any test case or pattern when this issue occurs.

Can you please check with your customers what Windows 10 edition is running on his machine (Home, Professional, Enterprise, etc) and what build number of Windows 10. Maybe there is something specific to the OS. I really do not know. Please fell free to forward us any specific info you think could help us.

All the best,
Daniel

[Radhika_Shankar]

Hi , Pls help to solve this when trying to enable windows feature from prerequisites tab, exe get roll back. till that my application exe is running fine, can you pls assist.

Getting this error in verbose log,
Product: Entegrity_API -- Error 4180. There was an error during the Windows features configuration process.
Your original configuration will be restored.

CustomAction AI_WinOptFeaturesConfig returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
Action ended 2:26:13: InstallExecute. Return value 3.

image (1).png (180.2 KiB) Viewed 4316 times

I already gone through few threads(mentioned below), but didn't find anything useful

viewtopic.php?t=35881
AI_WinOptFeaturesConfig custom action is blocking the installation - Advanced Installer Community

viewtopic.php?t=31337
error during the Windows features configuration process - Advanced Installer Community

viewtopic.php?t=51172
Error configuring/enabling windows features - Advanced Installer Community

[Liviu]

Hello,

I'm not sure why that happens.

Can you please check if there is any Windows update pending for configuration?

I've seen a lot of problems caused by the fact that the Windows requires a reboot.

Also, does it work if you try to enable the Windows Feature manually (Windows key + R --> optionalfeatures)?

If the behavior persists, please send us the following resources via email to support at advancedinstaller dot com:

1. the .AIP (setup project) file.
2. an installation log.
3. a download link to your setup package.
4. the build number and version of the OS where you can reproduce this.

Best regards,
Liviu

[Radhika_Shankar]

Have send dummy project with same issue, pls check and give assistance

[Liviu]

Hello,

We've received your email.

We will reply to your email as soon as we have a conclusive answer.

Best regards,
Liviu