Dear Advanced Installer,
We have analyzed a very weird issue with our automatic client rollout updates: for years we were doing the automatic .exe rollout mechanism in the same way:
- configured the updater project as per you will see in the attached screenshot -> generated a .tuic file
- on our client we passed the .tuic file for the updater service
Now the entire mechanism stopped working, although we did not touch our updater project at all. The only thing we did is that we upgraded to AI 22.8.
The actual problem is that our updater dialog is just hanging after some time. It starts the installation, we can see in task manager that even the prerequisites are being installed, but the entire process is taking too long, at some point the dialog is just gone.
After a quite long investigation we figured out that the problem is caused by this line in our .tuic file:
NoGUICommandLineSwitch = /exenoui /qn
If we remove /exenoui and /qn - important that both of them must be removed - the the updater can install our .exe file.
Do you have any idea why this issues started to be happening and whether AI upgrade 22.8 might be causing it?
In a separate email I will send some attachments for better understanding!
Best regards,
Zsolt
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Zsolt Kollarits
- Posts: 366
- Joined: Fri May 29, 2015 10:36 am
Re: Silent update problem by updater service
Hello Zsolt,
First of all, apologies for the quite delayed reply.
Could you please send me the resources again as I didn't manage to grab them in time?
Make sure that the following are included:
- the AIP file for your main project
- the Updater Configuration File
- V1 so I can install it and perform the upgrade via updater after + the .TUIC file (not quite sure what that is)
Additionally, please let me know of the test-case on how to reproduce this on my end as well (if it's just launching the updater manually on my end, then no need for a test-case, but if there is anything special I might need to do, please do let me know).
Regarding the issue, to be quite honest with you, I am not aware of any bugs that might have been introduced in version 22.8. However, a good test case for this would be to download the latest version (e.g. on a VM), rebuild your setup there and retry the test. If this no longer reproduces, then it most likely has been fixed in the meantime.
Best regards,
Catalin
First of all, apologies for the quite delayed reply.
Could you please send me the resources again as I didn't manage to grab them in time?
Make sure that the following are included:
- the AIP file for your main project
- the Updater Configuration File
- V1 so I can install it and perform the upgrade via updater after + the .TUIC file (not quite sure what that is)
Additionally, please let me know of the test-case on how to reproduce this on my end as well (if it's just launching the updater manually on my end, then no need for a test-case, but if there is anything special I might need to do, please do let me know).
Regarding the issue, to be quite honest with you, I am not aware of any bugs that might have been introduced in version 22.8. However, a good test case for this would be to download the latest version (e.g. on a VM), rebuild your setup there and retry the test. If this no longer reproduces, then it most likely has been fixed in the meantime.
Best regards,
Catalin