Icon Problems

[Searcher64]

Hello,

So I decided to redesign the Classic theme dialogs, with the use of the AI-provided icons. It all works well and without problems on the installation UI, but I had ran into some problems with the maintenance UI (below). All images that were not a button had a gray background to them, and strange color changes, and sometimes the images were cut off.



The images in the maintenance UI in dialog editor is fine. I then tested the UI, and then some problems arose (second one from left). I then built the UI and see how it would be like if it were to be distributed, and some of the images were changed (third one from left). Any help would be appreciated on solving this problem.

P.S, if I enable the button for "Modify" (second image from the left) the problems were gone and the image was displayed normally and hyperlinks had a abnormal white background, if that helps at all

[Searcher64]

I just noticed that this also happens on the default Modern UI




Is this a problem with the computer, or something else? I don't recall having these problems in version 8

[mihai.petcu]

Hello,

This could happen if you turned off the Enhanced UI from the Settings tab in the Themes page. If this is not the case, can you please send us the .AIP (project file) to support at advancedinstaller dot com so we can investigate?

All the best,
Mihai

[Searcher64]

Yes, I checked the Enhanced UI settings and it was already set to Always On. I've sent the AIP file for further analysis, thank you.

[ionel.manolache]

Hello,

I'm having the same problem related to custom icons transparency issues.

Basically what happens is the following: I build the bootstrapper and the MSI package.

If I run the bootstrapper, the installer GUI looks OK. No transparency issues for our custom icons.
But if I run just the MSI package, all custom icons have a gray background to them, even the default checkboxes found on the installer dialogs.
This also happens with automatic updates in the actual application.

Enhanced User Interface is set on Always.

What is the solution?
Thank you

[Bogdan]

The solution is to always launch the EXE setup. To ensure your users don't launch by mistake the MSI you can go to Media page and set the EXE to include the MSI in it.

Using the EXE to launch the install is mandatory when using Enhanced UI, because of the custom UI controls that are used don't have a predefined support in the OS, so our EXE must handle their correct rendering.

Regards,
Bogdan

[ionel.manolache]

Thank you, Bogdan, I appreciate the promptness of your response.

So the best solution is to include everything in the exe bootstrapper.

Thanks.

[Bogdan]

My pleasure. Yes, that is the best solution.

Best regards,
Bogdan

[ionel.manolache]

Bogdan,

One more issue.

We use a web-based installer, with a bootstrapper and an MSI.
The first install is OK. The client downloads the bootstrapper, which downloads and runs the MSI.

But afterwards, when we push a new update to our server, and the application auto-updates, I guess the updater runs the MSI, and it has the same issue.
All the custom icons and images have that gray background, and so on.

Can I update the updater or something, so that the update installer looks ok?
Does it have the same "Enhanced Interface" like the bootstrapper?

Thanks.

[mihai.petcu]

Hello,

If you're using the updater you should change the updates configuration file from the updates configuration project to point to the .EXE on each update.

As my colleague mentioned you must launch the .EXE for the intended functionality to have effect.

All the best,
Mihai