folder contents and program entry deleted after install

[prashanth.a]

Hi Team,

i had an old project which i had to update to a newer version,
The issue is after the installer installs totally, the folder deletes and i cant see the program entry in add/remove programs. I tried many things to troubleshoot but failed.
Kindly help, i recently updated the installer with the latest version too.

[Dan]

Hello,

I'm not sure why you encountered the this behavior.
In order to have a better view about this, can you please send us the .AIP (project file) and a verbose log of the installation process to support at advancedinstaller dot com so we can investigate it? If it contains confidential information you can send us a small test project which reproduce this behavior.

Best regards,
Dan

[prashanth.a]

HI Dan,

Please find the AIP attached

[prashanth.a]

Hi Dan,

Please find the verbos logs attached below,

[Dan]

Hi,

First of all, your installation package is not installed on the target machine. This can be seen in the log:

MSI (c) (A4:C8) [14:00:25:014]: Product: RADSpa Image Uploader 2.4.1 -- Installation failed.

From your log, it seems that the rollback action is started because an error is encountered when configuring your .XML file. Since the installation is unsuccessful, the installer rollback the changes made during the installation and restore the original state of the computer.

So, can you please try to review your .XML files and see why the xml configuration might fail?

Please let me know if that helped.

Best regards,
Dan