Setup Wizard ended prematurely

[Abbas]

Hi Team,

I get the following error during installation when I run the installer on Windows Server 2003 R2 Standard x64 Edition:

The Setup Wizard ended prematurely
The setup ended prematurely because of an error. Your system has not been modified. To install this program at a later time, please run the installation again.

The installer runs OK on other platforms e.g. Windows Server 2008, Windows Server 2012, Windows 8.1, and Windows 7.

The log file is attached to this message.

Regards,
Abbas

[mihai.petcu]

Hello Abbas,

Please generate a verbose log of the failing installation. The command line should be something like:

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/L*V "install.log"

All the best,
Mihai

[Abbas]

Hi Mihai,

I have already attached a verbose log of the failing installation to my first message, i.e. MSI15.LOG. I'll attach it again to this reply as well. Please let me know if this is not what you are after.

Thanks,
Abbas

[Daniel]

Hello Abbas,

The attached "MSI15.LOG" file is not a verbose log. This is a standard MSI log file which exposes less information than a verbose log and unfortunately we cannot find any hint in the "MSI15.LOG" file about what could cause the related installation error. Can you please launch your installation package using a command like this:

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misexec /i package.msi /L*V verboseLog.txt

if you are building an MSI setup, or like this:

Code: Select all

package.exe /L*V verboseLog.txt

if you are building an EXE setup, and send us the generated verbose log file of the failing installation to support at advancedinstaller dot com so we can investigate? Please also send us the .aip (project file) so we can check your project settings.

All the best,
Daniel

[Abbas]

Hi Daniel,

I sent the verboseLog.txt and the .aip file to support at advancedinstaller dot com.

Thank you,
Abbas