Files missing after installation, but feature is installed

[ketteringkid]

Fixed my issues. Sadly, the install states don't seem to work the way they used to. I had to change my custom action to set the requested state. This is like the 3rd set of conditionals that have been broken on upgrades in the last few releases. Regardless, this article helped me: https://msdn.microsoft.com/en-us/librar ... 85%29.aspx

I think you may have posted this somewhere Daniel.

[Daniel]

Hello,

We apologize for the inconvenience. Hopefully a fix for our "Update Features Install States" custom action will be available soon. We'll update this thread once a fix will be out.

Until then, as a workaround, as you already found you can use the "Session.FeatureCurrentState" and "Session.FeatureRequestState" Session properties within a custom action.

All the best,
Daniel

[DCFx]

I was encountering a similar issue for updates... when an existing version was already in place and the new version was installed over it, there were files missing after the new install completed, which caused application failure. However, when everything was uninstalled and the new version was installed new, the files were all there and the application ran as intended.

I resolved this issue by going to AI Files & Folders and marked files as "Always Overwrite", retested by installing old version and updating to new, and all is well. Not a bad workaround for those encountering the problem at the update level... if you're OK with setting this file-level property. Best of luck.

[Daniel]

Hello,

The related behavior may be triggered by a Windows Installer bug which replicates when the file version in newer product installation is less than the file version in the old product installation. Please take a look on the "DLL file disappears during an upgrade" forums thread. In this case I can confirm you that using the "Always Overwrite Existing File" option is the right setting to use.

All the best,
Daniel

[Zsolt Kollarits]

Hi Daniel,

Could you please tell me if a fix for your "Update Features Install States" custom action is already available or not? This issue is rather a critical one for us, it´d be good to have an official fixture for it instead of using custom actions.

Thanks in advance for your answer!

Best regards,
Zsolt

[Daniel]

Hello Zsolt,

This issue is still on our todo list. We've just increased its priority and hopefully a fix will be available soon. Unfortunately, I cannot give you an ETA for now. We'll update this thread as soon as a fix will be out.

Thank you for your understanding.

All the best,
Daniel

[Zsolt Kollarits]

Hi Daniel,

Do you have any updates on this incident? Thanks in advance for your answer!

Best regards,
Zsolt

[Daniel]

Hello Zsolt,

Unfortunately, we don't have any ETA on this for now.

Thank you for your understanding.

All the best,
Daniel

[Zsolt Kollarits]

Hi Daniel,

Unfortunately this problem is quite serious for us, because our product contains many features, the final list of installed features is very customer specific. A lot of them complaining about the necessity of re-configuring the feature list in Control Panel after every upgrade. They would like to do it just once, but not every time. So we think this issue is something that could be resolved as soon as possible, all of our customers are waiting for this fixture.

Could you please tell me the ETA of this fixture?

Best regards,
Zsolt

[Daniel]

Hello Zsolt,

We really apologize for this inconvenience. A fix should be available in one of our next versions of Advanced Installer (13.x) but I'm afraid I cannot give you an ETA for now.

Thank you for your understanding.

All the best,
Daniel

[Zsolt Kollarits]

Hi Daniel,

Do you have any updates regarding this issue? It was almost 1 year ago when you told us the problem will be fixed in one of the next versions of AI. I suppose the fixture should be already there? Which AI version should we use?

Best regards,
Zsolt

[Daniel]

Hello Zsolt,

I deeply apologize for the misleading ETA we previously announced. Unfortunately this bug is more difficult than it seemed like and it still has a pending state. Since our development team is very busy they were forced to postpone this issue again.

I'll get back to you as soon as we manage to find a fix for this issue.

Thank you for your understanding once more.

All the best,
Daniel

[Dan]

Hello,

The issue related with the Feature install states that is not kept for migrated features during upgrade has been fixed in the version 14.1 of Advanced Installer released on June 30th, 2017.

Best regards,
Dan