Installer interupts for one user

[DarkLegend]

Hi guys,

We are publishing an Outlook addon built with Advanced installer.
One of our users just reported an issue with the setup (first time we hear about that)

This is what the user wrote us:

I tried to install your setup several times and I get a message that the installation ended prematurely and to try again later.
I also get the attached text file opened up in a new window.
Please let me know what I need to do in order to install the upgrade.

File is attached.
What does that mean? What does he needs to do?

Regards,
Andreas

[mumbles76]

Action start 9:24:18: ExecuteScriptCode.
MSI (c) (70:9C) [09:24:18:831]: Entering MsiProvideComponentFromDescriptor. Descriptor: ziXX2wI4I@}{=WP9BOVl>M5KDYSUnf(HA*L[xeX)y, PathBuf: 567EF54, pcchPathBuf: 567EF50, pcchArgsOffset: 567EEB0
MSI (c) (70:9C) [09:24:18:831]: MsiProvideComponentFromDescriptor called for component {997FA962-E067-11D1-9396-00A0C90F27F9}: returning harcoded oleaut32.dll value
MSI (c) (70:9C) [09:24:18:831]: MsiProvideComponentFromDescriptor is returning: 0
MSI (c) (70:9C) [09:24:18:832]: Failed to marshal script action.
MSI (c) (70:9C) [09:24:18:832]: Failed to marshal script action.
Action ended 9:24:18: ExecuteScriptCode. Return value 3.
MSI (c) (70:4C) [09:24:18:833]: Doing action: FatalError
Action 9:24:18: FatalError.
Action start 9:24:18: FatalError.

Your indicators are in bold as to what the issue may pertain to. Are you registering oleaut32.dll for your office plugin?

[TobiV]

Hi,

no we are not doing anything with oleaut32.dll. We have a very basic installer and create all of the necessary registry keys ourself.
It seems that this might be related to the "FindRelatedProducts" action, which actually finds an existing product?
Is it possible that this might be a bug, when there are setup leftovers from an older AdvancedInstaller version and the new installer is on 12.7?

Thanks!

[Daniel]

Hello,

Can you please send us the .aip (project file) to support at advancedinstaller dot com so we can investigate its settings?

All the best,
Daniel