cainrandom
Posts: 32
Joined: Wed Nov 26, 2008 11:23 pm

Installation failing suddenly with "MainEngineThread is returning 1603"

One of our customers has ~35 workstations. They said they can successfully install our product on ~4 of them, but it fails on the rest, and we can't figure out why. The installation fails suddenly after the EULA and ready dialogs with "...ended prematurely". I'll send the AIP and logs separately, but here's a snippet:
MSI (c) (84:80) [12:25:46:565]: Doing action: ExecuteAction
Action start 12:25:46: ExecuteAction.
MSI (c) (84:80) [12:25:46:567]: PROPERTY CHANGE: Adding SECONDSEQUENCE property. Its value is '1'.
MSI (c) (84:80) [12:25:46:567]: Grabbed execution mutex.
MSI (c) (84:80) [12:25:46:567]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (c) (84:80) [12:25:46:568]: Switching to server: APPDIR="C:\Program Files (x86)\Barracuda\Message Archiver\Outlook Add-In\" TARGETDIR="C:\" AI_INSTALL="1" SHORTCUTDIR="C:\ProgramData\Microsoft\Windows\Start Menu\Programs\\Barracuda\Message Archiver\Outlook Add-In" CURRENTDIRECTORY="\\dpm-dc\Files\Applications\Barracuda" CLIENTUILEVEL="0" CLIENTPROCESSID="5252" SOURCEDIR="C:\Users\amyz\AppData\Local\Temp\" ACTION="INSTALL" EXECUTEACTION="INSTALL" AI_SYSTEM_DPI="96" AI_SYSTEM_DPI_SCALE="100" SECONDSEQUENCE="1" ROOTDRIVE="C:\" ADDLOCAL=OutlookAddIn
MSI (s) (F8:28) [12:25:46:574]: Running installation inside multi-package transaction C:\Users\amyz\AppData\Local\Temp\BAR63E0.tmp
MSI (s) (F8:28) [12:25:46:574]: Grabbed execution mutex.
MSI (s) (F8:18) [12:25:46:575]: MainEngineThread is returning 1603
MSI (s) (F8:28) [12:25:46:576]: User policy value 'DisableRollback' is 0
MSI (s) (F8:28) [12:25:46:576]: Machine policy value 'DisableRollback' is 0
MSI (s) (F8:28) [12:25:46:576]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (F8:28) [12:25:46:577]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (F8:28) [12:25:46:579]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (F8:28) [12:25:46:580]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (84:80) [12:25:46:581]: Back from server. Return value: 1603
Sorin
Posts: 663
Joined: Mon May 08, 2017 1:03 pm

Re: Installation failing suddenly with "MainEngineThread is returning 1603"

Hello,

We are not sure what triggers this behavior. Could you please send us a download link for your setup to support at advancedinstaller dot com so we could further investigate this issue?

Best regards,
Sorin
Sorin Stefan - Advanced Installer Team
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