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Does not install on W7 64bit
The attached MSI and its aip will install on a 32 bit XP but gets a missing DLL message on Windows 7 Ultimate 64bit. Image of error is also attached. I am using 8.0.2 on Windows 7 Ultimate 64bit.
- Attachments
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- setup.aip
- AIP File
- (20.02 KiB) Downloaded 348 times
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- Error message
- IIS Install Error.GIF (62.97 KiB) Viewed 4196 times
Last edited by thirsch1 on Mon Jan 17, 2011 7:55 pm, edited 1 time in total.
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mihai.petcu
- Posts: 3860
- Joined: Thu Aug 05, 2010 8:01 am
Re: Does not install on W7 64bit
Hello,
I have tested your project and I cannot reproduce the behavior on a Windows 7 64-bit machine.
This type of error usually occurs when a custom action fails. Please send us the verbose log of the installation to support at advancedinstaller dot com so we can investigate it.
Also, please keep in mind that it's not safe to post your project, especially along side your source files. This is a public forum so everyone can have access to them.
Regards,
Mihai
I have tested your project and I cannot reproduce the behavior on a Windows 7 64-bit machine.
This type of error usually occurs when a custom action fails. Please send us the verbose log of the installation to support at advancedinstaller dot com so we can investigate it.
Also, please keep in mind that it's not safe to post your project, especially along side your source files. This is a public forum so everyone can have access to them.
Regards,
Mihai
Re: Does not install on W7 64bit
Here is the log file.
I did not define any custom actions of my own however the error seems to be related to OnIIsInstall CustomAction AI_IIsInstall. I removed the source files but could send them if needed. The aip is still attached.
I did not define any custom actions of my own however the error seems to be related to OnIIsInstall CustomAction AI_IIsInstall. I removed the source files but could send them if needed. The aip is still attached.
- Attachments
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- example.log
- Log file from install
- (359.1 KiB) Downloaded 376 times
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mihai.petcu
- Posts: 3860
- Joined: Thu Aug 05, 2010 8:01 am
Re: Does not install on W7 64bit
Hello,
We started investigating the issue but we need some more information to properly localize the problem.
Have you tested this package on other machines perhaps ones that have different OSs? If not, please do so and give us the results.
Since we cannot reproduce the issue on any machine after building the AIP, we will also need you to send the MSI that is causing the problem.
Can you please upload the MSI to an online location and post the link here or in an email to support at advancedinstaller dot com?
Regards,
Mihai
We started investigating the issue but we need some more information to properly localize the problem.
Have you tested this package on other machines perhaps ones that have different OSs? If not, please do so and give us the results.
Since we cannot reproduce the issue on any machine after building the AIP, we will also need you to send the MSI that is causing the problem.
Can you please upload the MSI to an online location and post the link here or in an email to support at advancedinstaller dot com?
Regards,
Mihai
Re: Does not install on W7 64bit
I tried it on a different W7 64bit system and it worked. Any ideas? The msi link is in an email.