sbeckett
Posts: 35
Joined: Thu Aug 25, 2005 12:12 am

Timeout for viewer.exe contacting site on uninstall

We are using the canned viewer.exe custom action to open a URL on uninstall that asks for feedback from the customer.

If that website is down the uninstallation seems to hang at that point.

Everything uninstalls fine, but it doesn't appear to have uninstalled.

Is there a way to make that connection attempt time out in say, 5 seconds?
gigi
Posts: 2103
Joined: Tue Apr 11, 2006 9:55 am
Contact: Website

Hi,

The viewer.exe custom action open your default browser with the link specified in the "Command Line" field. I cannot reproduce this behavior so please tell me what are exactly the parameters that you use for the custom action.

Also please try with "Asynchronous execution, do not wait for return" execution option and tell me if the installation have the same behavior.

Regards,
Gigi
_________________
Gheorghe Rada
Advanced Installer Team
http://www.advancedinstaller.com
sbeckett
Posts: 35
Joined: Thu Aug 25, 2005 12:12 am

I believe this might be miscommunication from the user.

The action is set to "Asynchronous execution, do not wait for return" and for me and the user the uninstallation completes without problem.

It's the browser opening to an error page that the user was reporting as an error hanging uninstall, which clearly, it does not.

Thanks,
--Sean

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