Silent install of mixed 32/64 bit package omits files

[jezcooke]

Hi, we have a mixed 32/64 bit package (single file exe), all works fine (on both 32 and 64 bit machines) when installing normally using the GUI but when doing a silent installation (i.e. include the "/qn" command line switch) on a 32 bit machine it only installs the 32 bit specific components, all of the common components are missing on a 64 bit machine everything installs fine.

Any help would be greatly appreciated, thank you.

[Daniel]

Hello,

I'm not sure why this happens. Can you please send us the .AIP (project file) and a verbose log of the installation to support at advancedinstaller dot com so we can investigate them?

All the best,
Daniel

[jezcooke]

Hi thanks for your reply, sorry I didn't see it sooner.

I went to create the verbose log and realised that the problem is actually a bit different to that which I had originally described, all the files are actually installed however the 32-bit specific files have been installed in a "32-bit" sub folder rather than directly in "InstallDir". our application then fails as of course it cannot find the common resources that it expects to find next to it. As mentioned it all works fine through the GUI only when /qn is used does it do this.

I've sent the AIP file and log for both normal (successful) and silent (unsuccessful) modes to the address requested.

Thanks.

[Daniel]

Hello Jeremy,

I've sent you a reply through email. Let's continue the conversation over email.

All the best,
Daniel