amurcia
Posts: 1
Joined: Sun Apr 18, 2021 2:28 am

Files, Folders and Shortcuts

Sun Apr 18, 2021 2:35 am

For more than a year we have done our installers using this tool, and we have never had any problems. These days we had to add another component to our installer, so we proceeded to add it to the Application Folder section in "Files, Folders and Shortcuts", as we have other folders. For some reason that I do not know this new component is not downloading when we install, I have the doubt because it is the only component that does not download, I have tried in different ways but I cannot find the solution.

Can you please someone help me with a possible solution?

Regards
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Eusebiu
Posts: 4894
Joined: Wed Nov 14, 2012 2:04 pm

Re: Files, Folders and Shortcuts

Thu Apr 22, 2021 10:55 am

Hello and welcome to our forums.

I'm afraid that I do not fully understand your scenario. Can you please give me more details? Do you try to download some files during the installation of your product?

Can you please send me your project and a verbose log of the installation to support at advancedinstaller dot com and also mention the file that is not downloading so I can investigate this?

Best regards,
Eusebiu
Eusebiu Aria - Advanced Installer Team
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