Help: Errorcode 2755

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MartinFH
Posts: 19
Joined: Thu Sep 20, 2007 1:32 pm

Help: Errorcode 2755

Post by MartinFH » Thu Jan 10, 2008 11:55 am

Hey,

during installation some of our customers get the error 2755. Do you know what we have to do that installation runs correct on this PC?

Greetings

Martin

Cosmin
Posts: 5797
Joined: Tue Jul 10, 2007 6:39 pm
Contact:

Post by Cosmin » Thu Jan 10, 2008 2:18 pm

Hi,

The error 2755 states: "Server returned unexpected error [2] attempting to install package [3]"
http://msdn2.microsoft.com/en-us/library/aa372835.aspx

This error may be encountered when trying to install from a drive substitution. You can read more about this here:
http://blogs.msdn.com/heaths/archive/20 ... 72464.aspx

Also, this error may occur if there are insufficient privileges on the %windir%\Installer folder, or the inability of the Windows Installer service to create the %windir%\Installer folder.
http://www.appdeploy.com/msierrors/detail.asp?id=130

If the problem persists and you cannot find the cause, please generate a log of the installation by using this command to launch the MSI:

Code: Select all

msiexec /i package.msi /L*V package.log
where "package.msi" is the package with the problem ("package.log" is generated next to the MSI package).

Send us this log to support at advancedinstaller dot com so we can investigate this problem.

Regards,
Cosmin
Cosmin Pirvu - Advanced Installer Team
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dominik
Posts: 2
Joined: Sun Jan 18, 2009 8:38 pm

Re: Help: Errorcode 2755

Post by dominik » Mon Jan 19, 2009 12:08 am

Same problem.
Some users under VISTA get a 2755 error code.
More information here : http://forum.poladroid.net/viewtopic.php?f=2&t=88

Thanx for your help.

Cosmin
Posts: 5797
Joined: Tue Jul 10, 2007 6:39 pm
Contact:

Re: Help: Errorcode 2755

Post by Cosmin » Mon Jan 19, 2009 10:36 am

Hi,

The possible causes of this behavior are listed in the post above yours. If you are unsure of the cause in your case, please send us a verbose log of the installation with the problem and the AIP (project) file to support at advancedinstaller dot com so we can investigate them.

Regards,
Cosmin
Cosmin Pirvu - Advanced Installer Team
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dominik
Posts: 2
Joined: Sun Jan 18, 2009 8:38 pm

Re: Help: Errorcode 2755

Post by dominik » Mon Jan 19, 2009 10:45 am

cosmin wrote:Hi,

The possible causes of this behavior are listed in the post above yours. If you are unsure of the cause in your case, please send us a verbose log of the installation with the problem and the AIP (project) file to support at advancedinstaller dot com so we can investigate them.

Regards,
Cosmin
Hi,

very difficult : that kind of problem occurs on some users computers only.
I'm trying to ask them for sending me a log.

wizard_oz
Posts: 1
Joined: Wed Jan 28, 2009 3:21 pm

Re: Help: Errorcode 2755

Post by wizard_oz » Wed Jan 28, 2009 3:24 pm

I got the same error here and I was able to determine what the problem was. In our case we got the error because the MSI was launched from a network drive, and not from a local drive.

While I had full read access to the network drive (it was mapped to a drive letter) I was launching it from, the share was actually pointing to a computer in a different domain. As such, the Windows Installer service likely did not have access to it.

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