Temp Folder Error

[aswinsrinivasan02]

Hi Team,
I am using the windows temporary folder to copy some files and execute as part of the post installation. It is working in most of the systems but one sample system. Here am always getting error saying unable to complete the installation and has errored. Can someone point to me as to why am getting this error and how to resolve it?
Tried attaching the log but am getting exception when uploading it here. I am sending an email with the required logs.

REgards
Aswin

[aswinsrinivasan02]

Just pasting the snippet of the error here just in case someone sees thsi first


Computing space requirements
Validating install
Configuring CashClubVanilla
Updating component registration
Creating folders
Folder: C:\Everi\CashClubVanilla\
Folder: C:\Everi\CashClubVanilla\PrivacyTemplate\
Folder: C:\Everi\CashClubVanilla\Store_Forward\
Folder: C:\Everi\CashClubVanilla\TerminalData\
Folder: C:\Everi\CashClubVanilla\WalletDocs\
Copying new files
File: data1.cab, Directory: C:\Users\BSULLI~1\AppData\Local\Temp\OPOSDriver\, Size: 4157560
File: d
MSI (c) (FC:68) [04:27:12:309]: PROPERTY CHANGE: Modifying EDIT_1_PROP_1 property. Its current value is 'Extracting prerequisite software
Extracting Microsoft Visual C++ 2010 x86 Redistributable
Extracting Honeywell HSM USB Driver
Extracting Epson H6000 Series
Installing prerequisite software
Installing Microsoft Visual C++ 2010 x86 Redistributable
Installing Microsoft Visual C++ 2010 x86 Redistributable completed
Installing Honeywell HSM USB Driver
Installing Honeywell HSM USB Driver completed
Installing Epson H6000 Series
Installing Epson H6000 Series completed
Configuring CashClubVanilla

Computing space requirements
=== Verbose logging stopped: 6/14/2022 4:27:12 ===


Validating install
Configuring CashClubVanilla
Updating component registration
Creating folders
Folder: C:\Everi\CashClubVanilla\
Folder: C:\Everi\CashClubVanilla\PrivacyTemplate\
Folder: C:\Everi\CashClubVanilla\Store_Forward\
Folder: C:\Everi\CashClubVanilla\TerminalData\
Folder: C:\Everi\CashClubVanilla\WalletDocs\
Copying new files
File: data1.cab, Directory: C:\Users\BSULLI~1\AppData\Local\Temp\OPOSDriver\, Size: 4157560
File: d
MSI (c) (FC:68) [04:27:12:314]: Doing action: FatalError
Action start 4:27:12: FatalError.
Action ended 4:28:17: FatalError. Return value 1.
MSI (c) (FC:68) [04:28:17:575]: Doing action: AI_SHOW_LOG
Action start 4:28:17: AI_SHOW_LOG.
MSI (c) (FC:28) [04:28:17:689]: Invoking remote custom action. DLL: C:\Users\BSULLI~1\AppData\Local\Temp\MSI54E0.tmp, Entrypoint: LaunchLogFile
Action ended 4:28:18: AI_SHOW_LOG. Return value 1.
MSI (c) (FC:68) [04:28:18:049]: Doing action: FatalError
Action start 4:28:18: FatalError.
Action ended 4:28:18: FatalError. Return value 1.
MSI (c) (FC:68) [04:28:18:049]: Doing action: AI_CleanPrereq
Action start 4:28:18: AI_CleanPrereq.
MSI (c) (FC:20) [04:28:18:155]: Invoking remote custom action. DLL: C:\Users\BSULLI~1\AppData\Local\Temp\MSI56C6.tmp, Entrypoint: CleanPrereq
Action ended 4:28:18: AI_CleanPrereq. Return value 1.
MSI (c) (FC:68) [04:28:18:185]: Doing action: FatalError
Action start 4:28:18: FatalError.
Action ended 4:28:18: FatalError. Return value 2.
MSI (c) (FC:68) [04:28:18:186]: Note: 1: 2205 2: 3: Environment
MSI (c) (FC:68) [04:28:18:186]: Note: 1: 2228 2: 3: Environment 4: SELECT `Environment`,`Component_` FROM `Environment`
MSI (c) (FC:E0) [04:28:18:240]: Destroying RemoteAPI object.
MSI (c) (FC:0C) [04:28:18:240]: Custom Action Manager thread ending.
=== Verbose logging stopped: 6/14/2022 4:28:18 ===


As you can see instead of performing the "Doing action: AI_InstallPostPrerequisite" that that highlighted spot (in all other machines), am getting FATAL error. Not sure if something is wrong here. There is another folder which I use for temp folder, that is also post installation and that worked.

[Catalin]

Hello Aswin,

From what I can see, my colleague Dan has answered you over the email.

Please continue the thread there.

If there is anything else I could help you with, please let me know and I will gladly assist.

Best regards,
Catalin