Access Violation error at dialog open

[apsSanj]

Hello,

Our project was using Advanced Installer 18.1.1 and we have now moved to the latest version (21.9). After opening the .aip file on new Advanced installer, we saved the project and ran the installer build. Build was successful, but when try to install, it crashes during the opening the first dialog within the installing process. So we suspect there has to be some issue with the UI with the latest version. The template we used to created the UI is not the classic one, I am not sure what template was used exactly.

When open the .aip file on Advanced Installer 21.9 and open any dialog, I am getting errors. Some dialogs get one error and then crash Advanced Installer. Some dialogs give multiple error pop-ups (around 4) and then crashes Advanced installer.

Below is the first error message of most of the instances.

error1.PNG (57.28 KiB) Viewed 6358 times

I am also getting these errors in the second, third messages.

Code: Select all

[EXCEPTION_UNHANDLED] (0xc0000005) at address [0x0172c0e4]

We need to fix this sooner, please provide guidance on fixing this.

[Liviu]

Hello and welcome to our forums,

Can you please send us the .AIP (setup project) file by email to support at advancedinstaller dot com so we can further test and investigate this?

Best regards,
Liviu

[apsSanj]

I have sent the .aip file to the mentioned email.

Thank you.

[Liviu]

Hello,

We've received your email.

We will reply to your email as soon as we have a conclusive answer.

Best regards,
Liviu