greg996
Posts: 6
Joined: Sat Oct 26, 2024 3:57 am

Check if user exists function doesn't work

Hello,
I have a Windows server with a domain added. When using the recommended 'Check if user exists' function, I log in with a domain user, and this domain user is already a member of the Administrator group. However, when checking for the user, it keeps waiting as if there is a permission issue. Are there any policies that might affect this function?May I please get some assistance with this?

Thank you in advance!
Catalin
Posts: 7504
Joined: Wed Jun 13, 2018 7:49 am

Re: Check if user exists function doesn't work

Hello Greg,

The "Check if user exists" custom action relies on these two functions (mainly):

NetUserGetInfo

NetGetDCName

I've tried testing your scenario and the custom action seemed to work just fine on my end - which makes me think that there might indeed be something that interferes with this.

However, what that is, I can not unfortunately tell.

If you check the log file of the installation or the Event Viewer, are you able to find any errors there?

Best regards,
Catalin
Catalin Gheorghe - Advanced Installer Team
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