Hi, I have a customer meet the error message when install application on Windows11, but they can install the application on Windows10. Do you know what's the problem is? Even I know this is internet connectivity issue. Thanks!!
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Re: [Error message] ... requires an active Internet connection for installation ....
Hello Justin,
Does the customer have an internet connection on the computer? If not, the installation is blocked due to the "Run only if an active Internet connection is found" option enabled on the Launch Conditions page.
If this is not the case, can you please send us by email to support at advancedinstaller dot com the following resources:
1. the .AIP (setup project) file.
2. a download link for your setup package.
3. an installation log when this problem occurs.
Best regards,
Liviu
Does the customer have an internet connection on the computer? If not, the installation is blocked due to the "Run only if an active Internet connection is found" option enabled on the Launch Conditions page.
If this is not the case, can you please send us by email to support at advancedinstaller dot com the following resources:
1. the .AIP (setup project) file.
2. a download link for your setup package.
3. an installation log when this problem occurs.
Best regards,
Liviu
Re: [Error message] ... requires an active Internet connection for installation ....
Hi Liviu, got it and thanks!
I will send you the .aip file with email. Thanks!
Best Regards,
Justin
I will send you the .aip file with email. Thanks!
Best Regards,
Justin
Re: [Error message] ... requires an active Internet connection for installation ....
You're always welcome, Justin!
We've received your email.
We will reply to your email as soon as we have a conclusive answer.
Best regards,
Liviu
We've received your email.
We will reply to your email as soon as we have a conclusive answer.
Best regards,
Liviu