Fatal Error During installation on Windows Server 2003

[tlentine]

I'm attempting to track down the root cause of an install error a client is experiencing with an MSI that I authored and I am not having much luck. The install has worked on a variety of machines (XP, Windows Server 2003, 2008, Windows Vista and Windows 7) so I am not sure why it is failing on this particular machine. In any event, the target machine is running Windows Server 2003.

I've had the client create a verbose log using msiexec and believe I have figured out where the install is failing, but I am unclear as to why it is failing.

The error seems to be triggered from the following action:

MSI (s) (DC:28) [10:04:27:880]: Executing op: ComponentUnregister(ComponentId={74788F4C-A32E-4B3D-877E-F6B9A9F79ABA},ProductKey={MY PRODUCT KEY IS HERE},BinaryType=0,)
MSI (s) (DC:28) [10:04:27:880]: Executing op: End(Checksum=0,ProgressTotalHDWord=0,ProgressTotalLDWord=0)
MSI (s) (DC:28) [10:04:27:880]: Error in rollback skipped. Return: 5
MSI (s) (DC:28) [10:04:27:896]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (s) (DC:28) [10:04:27:896]: Restoring environment variables
MSI (s) (DC:28) [10:04:27:896]: No System Restore sequence number for this installation.
MSI (c) (20:10) [10:04:27:896]: Back from server. Return value: 1603
MSI (c) (20:10) [10:04:27:896]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (20:10) [10:04:27:896]: PROPERTY CHANGE: Deleting SECONDSEQUENCE property. Its current value is '1'.
Action ended 10:04:27: ExecuteAction. Return value 3.
MSI (c) (20:10) [10:04:27:896]: Doing action: FatalError

The interesting thing is that I don't know what component in my install is associated with the ComponentID {74788F4C-A32E-4B3D-877E-F6B9A9F79ABA}.

If I open my MSI with ORCA I see an entry in the Component table with a matching ComponentID, but the component name simply sames "CLSID" with the Directory set to AppDir, Attributes set to 4, Condition {blank} and Keypath = CLSID. I'm not sure what component or file this item refers to.

Any ideas or suggestions of where I could look next to figure out why the install is failing would be greatly appreciated.

Thanks in advance!

[GabrielBarbu]

Hello,

I am not entirely sure what is happening. It might be that your client installed your product at an earlier time and did not uninstall it properly. But I'm not sure.
Please send the entire install log and the .aip project file to support at advancedinstaller dot com so we can investigate this in more detail.

Best regards,
Gabriel