Error 1722

[go_mateo]

I have created an install that has a custom action to install an .exe (hotfix). When I run on some win2000 systems it completes the install but returns an error "There is a problem with this Windows installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor."

For the computers that don't produce this event, the update is immediate.
For the computers that do produce this event, the update can't be seen until rebooted. I checked the Windows application event log and the following is logged:
"Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action KB832414_MSXML4.0_x86.exe, location: C:\WINNT\Installer\MSIE.tmp, command:

Any ideas?

Thanks!

[Cata]

Hi Mateo,

First, is SP4 installed on those Win2K machines?

There may be a couple reasons for this error.

Maybe Windows Installer is corrupt on those machines (very seldom this one happens)

The only fix is to reinstall Windows Installer.

Maybe there is a problem with the exe file that you are trying to run in the custom action. This is a hot fix. It is not really ment to be run as a custom action.

Do you have "check the return code" on? In this case, a non-zero code will be interpreted by Windows Installer as a custom action failure. But maybe for these hot fixes a non-zero return means "reboot"?

You should understand a little more about the hotfixes before using them as custom actions.

Regars,
Cata