varunchaddha
Posts: 12
Joined: Wed Sep 07, 2011 11:26 pm

Outlook 64 bit addon install not working

I've prepared a Mixed Package Type installer (32-bit + 64-bit). I assumed that being a mixed package it will determine the Correct Registry location for Addon registration automatically.

When we install 64-bit Outlook addon the installer should register the Addon to following location:
HKLM\Software\Microsoft\Office\Outlook\AddIns\

But Advanced Installer is registering the addon to:
HKLM\Software\Wow6432Node\Microsoft\Office\Outlook\AddIns\

The "Wow6432Node" node being chosen automatically by Advanced Installer on 64 bit Office and 64 bit Windows is making the toolbar not visible in outlook.

Can you please suggest some setting by which I can make sure that my addon deploy correctly when I install on:
1. Windows 32-bit + Outlook 32-Bit (Correct Registry Location: HKLM\Software\Microsoft\Office\Outlook\AddIns)
2. Windows 64-bit + Outlook 32-Bit (Correct Registry Location: HKLM\Software\Microsoft\Office\Outlook\AddIns)
3. Windows 64-bit + Outlook 64-Bit (Correct Registry Location: HKLM\Software\Microsoft\Office\Outlook\AddIns)

But in my installer the Last [3] is installing it to Wow6432Node :( ...
Eusebiu
Posts: 4959
Joined: Wed Nov 14, 2012 2:04 pm

Re: Outlook 64 bit addon install not working

Hi,

In order to achieve what you want you can follow the How do I install different registry entries based on the Operating System (32/64-bit) tutorial.

A similar problem was discussed in the check for 64 bit Outlook property thread.

Let us know if this helped, otherwise give us more details about your scenario.

Best regards,
Eusebiu
Eusebiu Aria - Advanced Installer Team
Follow us: Twitter - Facebook - YouTube
varunchaddha
Posts: 12
Joined: Wed Sep 07, 2011 11:26 pm

Re: Outlook 64 bit addon install not working

Thanks Eusebiu! I found the thread as well and was running my tests to find out if I'm able to work this out :). But thanks for the quick turnaround on this. And would gladly like to inform that the suggested solution works.
Eusebiu
Posts: 4959
Joined: Wed Nov 14, 2012 2:04 pm

Re: Outlook 64 bit addon install not working

You're welcome. I'm glad you got this working.

Best regards,
Eusebiu
Eusebiu Aria - Advanced Installer Team
Follow us: Twitter - Facebook - YouTube

Return to “Common Problems”