I read on Microsoft's site, as well as others, that the side-by-side errors my end users are getting are due to conflicting libraries, specifically the c-distributable. My program was written in vb 2008 and I cannot find which redistributable I should include in the installer. Do you happen to know? I included the vs 2008 and sp1 2008 to no avail.
I'm not sure why you are encountering this behavior. You can try to add to your installation package our "Visual C++ 2008 Redistributable" predefined prerequisite package. Also, you can try to manually add the Microsoft Visual Basic 2008 express edition package as a prerequisite to your installation project and see if the behavior still persist.
I built the msi in Visual Studio and it worked, but the problem is, I cannot use serial numbers. I added the C++ redistributables, and .net framework 3.5 by the way, in the installer.
I have the enterprise edition on Windows 7.
Which is the best way to bring it into AI without altering the MSI settings from VS, except in adding serials? Would I use import, repackage or vs convert?
I cannot figure out which parameters vary from the installer in VB 2008, but after 10 hours on a friend's Window's 7 computer, that would not deploy the program, even 10 hours with MS engineers couldn't solve the problem. However, the msi from VS works fine, Can't figure it out, but I do need to use the serial number feature.
Which is the best way to bring it into AI without altering the MSI settings from VS, except in adding serials?
Would I use import, repackage or vs convert?
You can try to use our "Import MSI" or "Import Visual Studio Setup project" support. However, please keep in mind that the import features in Advanced Installer (the Repackager, the Import MSI feature etc.) are intended to be used to get a starting point for your installation package, not to completely reproduce other installation packages. The Repackager tool captures only the effects of the installation (the changes made on the system). If the original installation package executes custom code (programs, scripts etc.) then only the effect will be captured (registry entries, files and folders etc.). Also, after repackaging an installation some adjustments may be necessary in order to obtain a working installation package.