Error when uninstalling

[talu3000]

Hi,

I have sometimes the following error when the user try to uninstall the app from the Program and Feature list:
"An error occurred while trying to uninstall [Application Name]. It may have already been uninstalled. Would you like to remove [Application Name] from the Programs and Feature list?" It occurs sometimes and on different platforms, Windows XP, 7 and 8. In fact the app is sometimes not properly uninstalled and an entry remain in the Program and Feature list.

How can I fix this issue? Is it a bug from advanced Installer?
I m using the latest version of advanced installer.

Thanks,
Sebastien

[Dan]

Hello Sebastien,

I'm not sure why you encountered this behavior.

This might be a Windows Installer "Install new version first and then uninstall old version" upgrade type issue.
Please note that a similar subject is debated on our Advanced Installer 8.3 Programs and Features list bug thread.

Also, you can take a look on Error Message When Removing Program with Add/Remove Programs article which may be helpful to you.

Let us know if that helped.

Best regards,
Dan

[talu3000]

Thank you. Yes the links you sent me exactly correspond to my problem, in some cases, the registery key in HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall isn't properly removed.
Should I add a script during the uninstall process to remove this key or there is a better and more clean way to fix this issue?

[talu3000]

No one knows?

[Dan]

Hello Sebastien,

First of all I apologize for my delayed answer.

You can use a registry value removal. In order to achieve that you can go in the “Registry” page and use the [New Value Removal] toolbar button.
In the new appeared dialog you can customize a registry value removal operation.

Best regards,
Dan

[talu3000]

ok I have found the issue:
I have edited the .aip file and change the "ComponentId" attribute of each "Row" element located in the node "<COMPONENT cid="caphyon.advinst.msicomp.MsiCompsComponent">".

Looks like other products was sharing those same unique id...

Cheers,
Sebastien